You will not be disappointed with Indochina Pioneer
We have recently concluded a 23 day tour of Cambodia and Vietnam, arranged by the wonderful Kata @ Indochina Pioneer, in Hanoi.
First I should say that i started the whole process a year ago, when we had finalized our flights and nothing else. I emailed a few companies, some in Vietnam and some in N. America. Right from the start i was impressed with Kata, who responded promptly, and got back to me when she said she would get back to me. Between the two of us, this trip was revised so many times by tweaking the category of hotels, or the route! Nothing was too much trouble. I never felt I was a pain in the butt!
Our tour actually started for us in Bangkok as that is where our stopover en route to Australia went. Kata arranged our pick up from the airport, a hotel, return to the airport the next day and flight to Cambodia for the ‘real’ start of our tour.
We did 5 nights in Cambodia and 18 in Vietnam. Once the details had been ironed out prior to departure, we were totally at the mercy of Kata’s scheduling, and she did not disappoint. We literally were guided along at every step of the way.
The tour operators were very nice people, who were so eager to share their knowledge of their respective countries.
On arrival in Vietnam we were handed a cell phone, with Kata’s number in it, and also on our first day Lam phoned (the boss) asking if everything was OK. Nice touch! As we were travelling without a cell phone (Just an ipad for emails) it was reassuring to know in an emergency we had a phone at our disposal.
Our tour ended in Hanoi, and Kata and her husband came to visit us at the hotel. It was so nice to meet the person i had sent (what felt like) hundreds of emails. She was just as charming in person too!
So, in short, I would recommend this company anytime, and I would also book with them in the future.