I’m a bit late sending in this review since our private 2 week trip arranged by Indochina Pioneer was Nov/Dec 2012. It was a truly wonderful experience and my wife and I were so impressed by Indochina and their staff.
We just returned from a two week tour in South America arranged by another company and that made us realize how lucky we were to use Indochina for our trip to Cambodia and Vietnam. Indochina really set the bar high in comparison! We only wish other tour companies were as caring, detail oriented and professional as Indochina.
Kata was our contact and she was superb, So responsive to all our emails and questions. She was a pleasure to deal with and is so committed to the customer . She also met us at our hotel in Hanoi – we so appreciated this personal touch. When one of our flights was delayed, Kata informed our guide so that they could make the changes to our schedule.
Our experience in South America was so different – we were left waiting at airports for our pickups, when flights were delayed we found out at check in and were left waiting for hours with no information. Several guides were clearly unhappy with their jobs and had no interest in customer service.
We joked that Indochina should open an office in South America and show them how to run a tour company!
You are spending significant time and money on your vacation. Your choice of tour company can really make the difference. We would use Indochina Pioneer again with no hesitation