Personalized service at exceptional value that will appeal to independent travelers (who hate standardized tours)
We are just back from a 2 week trip in Vietnam and Cambodia which was absolutely fantastic, thanks to the exceptional service and attention to detail by Lam and his tour guides.
We were originally planning to do this trip on our own using LP but after researching a bit online, we stumbled upon Indochina Pioneer. I sent out an enquiry just to validate the feasibility of the itinerary we were planning and was blown away at the promptness in response and the willingness to accommodate our specific request rather than point us to a prefabricated package tour. As my interactions with Lam continued, I was more convinced of his professionalism and decided to let him handle the logistics for our trip.
This turned to be the best decision we made. Every single day of the trip we were reminded of the level of attention to detail that was paid to every aspect of our trip (an example being making arrangements for a few hours in a hotel room near the train station to freshen up when we arrived back from Sapa – we didn’t expect this and were pleasantly surprised). The pacing of the trip was great as well and met the specific things we had requested for. One of the best parts of the experience was the level of flexibility provided throughout the trip and how we were able to make last minute adjustments to the program without having to jump through hoops or to hear about additional costs. As a matter of fact we didn’t have to pay a single additional dollar for anything beyond the initial fixed cost. This was great peace of mind and allowed us to enjoy the trip rather than worry about surprises.
The few times that we did need help, Lam was always just a phone call away (using Indochina provided mobile phone for the duration of the trip) and was extremely helpful in resolving any confusion immediately. A big thanks to Lam and his team for making our trip truly enjoyable and memorable.