I was apprehensive booking/paying for a tour with an overseas operator. I thoroughly researched Indochina Pioneer & also messaged a few people through Trip Advisor to ask their advice.
I sent an inquiry through their website and surprisingly within 20 minutes, I received a call from Mr Lam to discuss our options.
From then on Kata Tran took over planning our trip.
What a Super Star!
With so many questions, there were many emails and all were answered promptly. Everything was handled to perfection and once we’d arrived in Vietnam, our tour guides & drivers were fantastic! We could change times or the itinerary to suit ourselves, the guides met us at the airports & helped us with check in too. Nothing was too much trouble.
Everything Kata had booked was brilliant – a wonderful insight into a beautiful country with fantastic hotels too.
When we arrived in Hanoi, we organised with our guide to meet Kata to thank her. We also visited the office to meet all the staff, including the Managing Director, Mr Quyen. This company, staff & guides go above & beyond in customer service. We’ve not experienced such VIP treatment before and we were blown away!
In Hanoi, I needed a GP & the hotel didn’t have one, so I emailed Kata to ask for a recommendation. Within 15 mins, our guide Tony rang & he was coming to get me to take me to a clinic in a hospital.
All organised efficiently by Kata. Thank goodness too as Tony helped translate for me. At the hospital, I was stunned to see Kata come through the door, just to make sure I was alright. Now that’s going above & beyond doing their jobs. It was after hours and neither were bothered by it.
We also passed comment about a noisy hotel room & the pool not being available due to renovations (we’d specifically requested this hotel because it had a pool).
Upon our return to the hotel, the Customer Service person approached us to discuss & try to resolve any issues. Once again Kata showed her amazing talent in her job by trying to help us again.
We want to thank Kata for everything she did for us from the planning & going above and beyond to make our trip fantastic! She is exceptional at her job and we can’t recommend Indochina Pioneer highly enough.
Our next trip will be Cambodia, with a quick visit to Vietnam just to visit Kata. We will definitely be booking through Indochina Pioneer again.
Thank you Kata, you are AWESOME! 🙂