Nothing was too much trouble – very responsive, helpful and lovely to deal with

My trip to Vietnam was very last minute and I had no time to properly arrange anything before I left. After a couple of days in Saigon I thought I needed some help and contacted Indochina Pioneer by e-mail on a Saturday afternoon (when the offices were technically closed). They responded pretty much immediately and by the Sunday a trip to North Vietnam including Hanoi, Sapa, 2 days on a Halong Bay boat trip and Halong on Land had been sorted with connecting flights from the Monday which was only possible due to the time and effort spent by Kata. She went over and beyond what I have previously experienced from any travel consultant/company.

An extra lovely touch – Kata was not sure whether we had received an e-mail from her telling us that Sapa was colder Saigon and that we should bring a jumper so appeared at our hotel with scarves to keep us warm!