My family and I booked a 28 day trip with Indochina Pioneer travelling to Cambodia, Laos and Vietnam.
From the very first email contact with Lam, I could tell that this was a well organised tour company. Nothing was too much trouble and I always received a response in a speedy manner. Lam even called several times to chat about the itinerary and several changes were made. I think the Australians could learn a lot about customer service from IP and I couldn’t have been happier with the service provided.
Now to the trip: I can not believe that for a 28 day trip to 3 different countries that everything went according to plan. In total there were 8 flights, 2 overnight train trips and an overnight boat ride. Everything went exactly to plan and there were no issues whatsoever. At each destination the guide and driver were ready and waiting which made us feel very safe and welcomed.
All the accommodation was wonderful, even though most of the hotels we stayed at were 3 or 4 stars it didn’t matter as the service and amenities had everything you ever needed.
The food was great and my children have now discovered sticky rice from Laos which they love and now expect me to make at home, I just wish that I could find the rice in Australia.
Our whole family had a wonderful time and the guides were brilliant. They all spoke wonderful English and were happy to adjust the tour according to our needs. They were also great with my 3 boys (aged 10, 11 & 16) who could sometimes be more than a handful, to put it mildly.
We enjoyed each country and I do believe that it was a trip in a life time for myself and my family. The culture and sense of family was apparent everywhere and it is something that will stay in our memory for a very long time.
The only thing that I was sad about was the fact that we had to return home.
Thank you so much for an amazing and memorable holiday, we will be back and I would not dream about doing it any other way than through Indochina Pioneer.
Karma, Chris, Jake, Van & Kobi