Indochina Pioneer Is Awesome-Quyen Is As Good As It Gets

We just spent 4 days in Cambodia and two weeks in Vietnam, and worked closely with Quyen at Indochina Pioneer to arrange an amazing itinerary, which they executed flawlessly. Quyen’s flexibility, personality and value persuaded us to work with Indochina Pioneer over the other companies we were considering. We made a wonderful choice. You can see all the details at http://maketrax.blogspot.com
The itinerary was busy, but outstanding and manageable: Siem Reap, Phnom Penh, Mekong Delta, HCMC, Hoi An, Hanoi, SaPa, Halong Bay. Our facilities were great, and we generally knew exactly what to expect with no surprises (or should have if we had paid attention to all of Quyen’s e-mails). With the exception of Phnom Penh, our guides were remarkably good: from Ly in Angkor, to Thoa in southern Vietnam, to Thuong in Hoi An, and Phillip in the north. The drivers and vehicles were perfect, and everywhere we went people were waiting for us as expected. The restaurant selections were consistently good, though the volumes of food likely added a few pounds to our family. Indochina Pioneer was incredibly flexible with making adjustments to the precise itinerary, as we arrived in places, surveyed the situation, understood more clearly what was planned, and flexed based on the circumstances. We were the focus of every guide and every driver, and Quyen was available through the entire trip by phone to work through any issues. And any question or concern that did arise, and any changes to the itinerary that entailed additional costs, were handled efficiently and fairly.
Quyen and his wife and son came to Hanoi Lucky Hotel to meet us, and it was a pleasure to meet him and his family in person. His son is cute and shy, and was very happy to play with the gift that we brought him of presidential cars and airplanes. He and his wife are as warm in person as Quyen has been on the phone.
The service, the quality, and the content of this trip has been outstanding, and we are very grateful to Quyen and Indochina Pioneer and all of the guides for making it so. We have traveled to many parts of the world, and the tour planning, assistance, execution and value does not get any better than this.