Build Your Own Trip

Excellent customer service – Halong Bay Cruise

I was a little worried about booking our Halong Bay Cruise online but decided to email Mr Lam after reading these reviews on Tripadvisor. Mr Lam got back to me straight away and booked us a 3 day 2 night cruise on the Paradise Cruise line. Mr Lam was so patient with all my questions and always responded very promptly to my emails. He was so enthusiatic and I honestly cannot recommend him highly enough.

We booked the tour as part of a trip where we went to Thailand and Laos and one thing which worried when booking was the payment not being made securely but with Lam we used One Pay and it was very quick and secure without us having to email anyone our card details or having to give them any money.

Our trip was actually cancelled in the end as there was a typhoon when we were in Hanoi, but Mr Lam came personally to tell us at our hotel. He offered to bring the money in cash in the afternoon but we asked him to refund the money through One Pay as we didn’t want to carry the cash around on our travels. He advised us straight away that it would take a while to do but was in constant contact with us until we confirmed we had received the money which was about a month later.

I think it is rare to find a company who provides such excellent customer service and would definitely recommend them to anyone in future. We will definitely be using them if we ever go back to Vietnam and would like to thank Lam for putting up with all of my questions and amusing us with his funny emails – he even sent us wishes for Mother’s Day in Vietnam and a Vietnamese Happy Mother’s Day song to send to our mums! I think meeting Lam was one of the things my boyfriend was most looking forward to by the time we started out on our travels!