Booked four tours with Lam, couldn’t be happier!
We spent 10 days in Vietnam (5 in Hanoi, 5 in Ho Chi Minh City) and had originally intended to book all of our tours through the hotel tour desk. However, upon arriving in Hanoi, we realized that we planned our trip over Reunification Weekend, and all of the hotel’s options for Ha Long Bay tours were booked. We scrambled a bit, found Indochina Pioneer here on TripAdvisor, and shot off an email hoping for some help. Lam responded quickly and put us at ease: prompt, professional communication, full-service tour handling… he even had an associate meet us at the pick-up location to ensure that we found and boarded our transfer bus. They found the last available room on a luxury junk and basically saved our trip to Hanoi. We were so happy with the service and tour that we walked right past the hotel tour desk in Ho Chi Minh City and booked three more tours with Lam (a city tour, a Cu Chi tunnels tour, and a Mekong Delta tour). We received excellent recommendations, fantastic service, and I was completely comfortable knowing that Lam was just a phone call or text away if I had any problems. I can’t recommend them enough… you won’t be disappointed!