Reviews on Our Service
“To create unique, personalized Asia holidays” is Indochina Pioneer’s promise to our dear customers, and we strive to exceed their expectations. Thus, it is our honor to hear about their unforgettable journeys in Vietnam, Laos, Cambodia, Thailand and beyond. Read the testimonials from our customers about their experiences with Indochina Pioneer, including the ratings and comments on attractions, guides, activities, hotels, and food.
"Indochina Pioneer – Beyond our expectations"
We were dubious at first.
Maybe being from Australia, we were anxious that booking a tour direct on the internet might be a problem. We could not be further from the truth.
We emailed Indochina Pioneer, asked for prices, and immediately got responses that were competitive. We wanted a private tour, our own car, driver and guide, from the moment we arrived in Vietnam, with all connections including internal airfares to Laos and Cambodia.
Well, all we can say is that from our own personal experience, Indochina Pioneer simply over delivered at all stages of our adventure. We asked for many changes to the itinerary, and they were met with a “yes, we can do that”. Lam Duong, our point of contact with Indochina Pioneer was able to simply, and professionally, deliver the experience we wanted.
We traveled in April/May of 2012, probably one of the hottest times of the year; and our guides in every city would adapt the tour to suit us. We would start earlier because it was hot,then take us back to the hotel to rest and refresh, and then come back and collect us when it was a little cooler to continue our tour. They were available 24/7 and we always felt comfortable. We were never harassed by touts, yet visited all the major attractions. We were met at every airport, on time, with a friendly guide with our names on a sign. From the moment we arrived, we felt connected with new friends.
We wanted photographs without the hoards of tourists in the shot, and our guides adapted the tour expertly to suit our needs. They would recommend slight changes to the itinerary to suit what was happening on any particular day, and subsequently, our experience was enhanced. We chose hotels that were comfortable, and we could not have been happier, they have a multitude of choices at all price levels. I would do a check on TripAdvisor on their hotel recommendation, and if I asked for a change, it was never a problem, however talking to other travelers, they were always happy with the Indochina Pioneer selection, irrespective of the price.
Would I go back…..in a heartbeat
Would I book with Indochina Pioneer again?……….absolutely.
For us, the experience, attention to detail, and the personal care we received was beyond our expectations.
We can only ever share our experience with fellow travelers and tell them about our adventure. TripAdvisor was such a great resource for us, and we gained enormous value and information from the experienced travelers to these countries.
I can only commend the services of Indochina Pioneer based upon our own personal experience, and as I said before, we would be back in a heartbeat, and re-book with Indochina Pioneer. John-in-Oz
"Sal & Mum"
My 76 yr old mother and I went to Vietnam for a 3 week tour with Indochina Pioneer Tours.
Our trip organiser was so helpful and catered to all of our needs. We visited all the places that we most wanted to see and had the best holiday. The tour was very well orchestrated and we had enough free time to do the things we wanted to do. The tour guide really doted on my mother and looked after her like he was part of our family. I cannot thank them enough for making this holiday such an exceptional holiday. I would highly recommend anyone going to Vietnam to join on of these tours. Thanks Indochina !
TFC111United States, Virginia
"Hanoi Day Trip"
We arranged for a one day tour of Hanoi with Indochina in early April for six people. The van picked us up from our ship docked in Halong Bay, drove us to Hanoi, stopping for shopping on the way. Were only able to spend a few hours in the city. They did a great job of showing the highlights of the city. Lam was extremely efficient arranging the tour, always quick to respond to emails and as a result there were no glitches. They were able to make the best use of our short period of time in Hanoi. The guide was very knowledgeable and personable. We had a great day.
Ryan BUnited States, Chicago
"Booked four tours with Lam, couldn’t be happier!"
We spent 10 days in Vietnam (5 in Hanoi, 5 in Ho Chi Minh City) and had originally intended to book all of our tours through the hotel tour desk. However, upon arriving in Hanoi, we realized that we planned our trip over Reunification Weekend, and all of the hotel’s options for Ha Long Bay tours were booked. We scrambled a bit, found Indochina Pioneer here on TripAdvisor, and shot off an email hoping for some help. Lam responded quickly and put us at ease: prompt, professional communication, full-service tour handling… he even had an associate meet us at the pick-up location to ensure that we found and boarded our transfer bus. They found the last available room on a luxury junk and basically saved our trip to Hanoi. We were so happy with the service and tour that we walked right past the hotel tour desk in Ho Chi Minh City and booked three more tours with Lam (a city tour, a Cu Chi tunnels tour, and a Mekong Delta tour). We received excellent recommendations, fantastic service, and I was completely comfortable knowing that Lam was just a phone call or text away if I had any problems. I can’t recommend them enough… you won’t be disappointed!
"Indochina Pioneer Is Awesome-Quyen Is As Good As It Gets"
We just spent 4 days in Cambodia and two weeks in Vietnam, and worked closely with Quyen at Indochina Pioneer to arrange an amazing itinerary, which they executed flawlessly. Quyen’s flexibility, personality and value persuaded us to work with Indochina Pioneer over the other companies we were considering. We made a wonderful choice. You can see all the details at http://maketrax.blogspot.com
The itinerary was busy, but outstanding and manageable: Siem Reap, Phnom Penh, Mekong Delta, HCMC, Hoi An, Hanoi, SaPa, Halong Bay. Our facilities were great, and we generally knew exactly what to expect with no surprises (or should have if we had paid attention to all of Quyen’s e-mails). With the exception of Phnom Penh, our guides were remarkably good: from Ly in Angkor, to Thoa in southern Vietnam, to Thuong in Hoi An, and Phillip in the north. The drivers and vehicles were perfect, and everywhere we went people were waiting for us as expected. The restaurant selections were consistently good, though the volumes of food likely added a few pounds to our family. Indochina Pioneer was incredibly flexible with making adjustments to the precise itinerary, as we arrived in places, surveyed the situation, understood more clearly what was planned, and flexed based on the circumstances. We were the focus of every guide and every driver, and Quyen was available through the entire trip by phone to work through any issues. And any question or concern that did arise, and any changes to the itinerary that entailed additional costs, were handled efficiently and fairly.
Quyen and his wife and son came to Hanoi Lucky Hotel to meet us, and it was a pleasure to meet him and his family in person. His son is cute and shy, and was very happy to play with the gift that we brought him of presidential cars and airplanes. He and his wife are as warm in person as Quyen has been on the phone.
The service, the quality, and the content of this trip has been outstanding, and we are very grateful to Quyen and Indochina Pioneer and all of the guides for making it so. We have traveled to many parts of the world, and the tour planning, assistance, execution and value does not get any better than this.
Lanny AFranklin, Tennessee
We did a land tour in China and needed to rejoin our ship in Phu My Vietnam. We asked INDOCHINA PIONEER CO., LTD to pick us up at the Saigon airport at 12:30 am take us to a hotel and then the next day give us a tour of Saigon and take us to our ship. They put the program together and everything worked fine. We travel a lot in foreign counties and Lam of this company is one of the most responsive agents I have dealt with.
Ray SAustralia, Maleny
"they were an excelent booking service with great communication"
We were late looking to book on a cruise to Halong Bay, This was no problem to them, Lam just solved it all and kept in touch personally, we found them terrific people who made all arrangements at very short notice. Delivered paperwork to our hotel personally and ensured the bus arrived to pick us up on time. The vessel they booked us on ” Callipso” proved to be a great experience, attentive onboard staff, comfortable accomodation and more than we could eat cuisine.
We can honestly say the personal touches provided by this Indochina Pioneer team made our trip a pleasure. we can recommend them without hesitation and would use their services again.
"LOOK NO FURTHER FOR THE PERFECT TOUR OPERATOR…..INDOCHINA PIONEER"
If you are looking for the perfect tour operator then INDOCHINA PIONEER is the one for you! From my first communication with Indochina Pioneer via their website I knew I had found a company that had my best interests at heart. My Tour of Vietnam was tailor made for me, a female senior citizen traveling alone! Changing my itinery several times was NO problem for Mr. Lam, the Sales Manager, who even called me in Hawaii to make sure he knew exactly what I wanted to do and see in Vietnam. From day one in Vietnam everything went as planned. My drivers and english speaking tour guides always arrived on time. All of the Guides I had from Hanoi to Saigon were excellent, very easy to understand and VERY knowledgeable.
I have no hesitation in recommending Mr. Lam and INDOCHINA PIONEER for your trip to Vietnam. (They also do Cambodia and Laos). Just go to www.indochinapioneer.com and fill out the enquiry form, I can assure you, you will be very impressed with their efficiency and communication leaving you with no doubt that you will be taken care of when you visit Vietnam.
Jackie MUnited Kingdom, Welwyn
"Fantastic service, great itinery, amazing country"
Having looked extensively on the internet, I decided to book through Indochina Pioneer as they had great itineries and prices to match. From the start Mr Lam was extremely efficient. An email was never left unanswered and everything went like clockwork. Holidaying in Asia already, we had a problem getting a connecting flight to Siem Reap and so decided to fly to Phnom Penh and book tickets and take the express bus. Having mentioned this to Mr Lam he had tickets delivered to our hotel and we were picked up and taken to the bus station. We spent a very varied two weeks, all the hotels were of a good standard, with comfortable beds! The highlights were of course Ankor Wat at daybreak, an exhausting bycycle ride, a homestay with a very welcoming family in the country and after a hectic time in Phonm Phen the luxury and serenity of Four Rivers Floating Lodge. All in all a very enjoyable 14 days. I would definitely travel with this company again.