“To create unique, personalized Asia holidays” is Indochina Pioneer’s promise to our dear customers, and we strive to exceed their expectations. Thus, it is our honor to hear about their unforgettable journeys in Vietnam, Laos, Cambodia, Thailand and beyond. Read the testimonials from our customers about their experiences with Indochina Pioneer, including the ratings and comments on attractions, guides, activities, hotels, and food.
"One week in Vietnam"
I first saw indochina pioneer on the web searching for companies to look after us after our working trip in Cambodia , boy was I glad we decided to use this company…… Mr. Lam looked after ALL our needs from picking us up at airports ( which sometimes ment getting us to the front of the line ) to driving us out of the way for a cup of coffee.
Mr. Lams team was very professional in every way, informative and respectful of our needs.
Being from Canada , I went in a little blind ( Vietnam is so far away ) but after using them , I would use them again in a heart beat.
We had a 2.5 week tour through Vietnam with Indochina Pioneer. I initally thought Lam had a impossible task ahead of him to live up to the “rave” reviews but I can unreservedly say the accolades he attracts ,he truly deserves. The entire trip went without mishap and the indiviual guides in each location were outstanding. We have only been back a few weeks and already I am looking into what else I can see and do with Indochina Pioneer. If only all holiday travel could be as trouble-free and enjoyable as this !
My family and I booked a 28 day trip with Indochina Pioneer travelling to Cambodia, Laos and Vietnam.
From the very first email contact with Lam, I could tell that this was a well organised tour company. Nothing was too much trouble and I always received a response in a speedy manner. Lam even called several times to chat about the itinerary and several changes were made. I think the Australians could learn a lot about customer service from IP and I couldn’t have been happier with the service provided.
Now to the trip: I can not believe that for a 28 day trip to 3 different countries that everything went according to plan. In total there were 8 flights, 2 overnight train trips and an overnight boat ride. Everything went exactly to plan and there were no issues whatsoever. At each destination the guide and driver were ready and waiting which made us feel very safe and welcomed.
All the accommodation was wonderful, even though most of the hotels we stayed at were 3 or 4 stars it didn’t matter as the service and amenities had everything you ever needed.
The food was great and my children have now discovered sticky rice from Laos which they love and now expect me to make at home, I just wish that I could find the rice in Australia.
Our whole family had a wonderful time and the guides were brilliant. They all spoke wonderful English and were happy to adjust the tour according to our needs. They were also great with my 3 boys (aged 10, 11 & 16) who could sometimes be more than a handful, to put it mildly.
We enjoyed each country and I do believe that it was a trip in a life time for myself and my family. The culture and sense of family was apparent everywhere and it is something that will stay in our memory for a very long time.
The only thing that I was sad about was the fact that we had to return home.
Thank you so much for an amazing and memorable holiday, we will be back and I would not dream about doing it any other way than through Indochina Pioneer.
Karma, Chris, Jake, Van & Kobi
LFincherUnited States, Washington
My boyfriend and I were joining a group tour of southern Vietnam and Cambodia, but wanted to spend a few days in norther Vietnam prior to the group tour. After some initial research of various tour operators in Hanoi, I contacted Indochina Pioneer to arrange airport transfers, a one day tour of Hanoi, and a 2 day/1 night Halong Bay trip. My initial email to IP was answered very quickly by Kata, who would be my main contact. She was extremely helpful throughout the entire planning process and any questions, etc were addressed very quickly. I work for for a tour operator here in the U.S. dealing with clients and their travel plans, so set high standards for customer support and IP was outstanding in this respect. For the Hanoi Tour, we were able to tailor the sights to suit our particular interests, and the guide they arranged for us was excellent. I also loved the included lunch at KOTO, a restaurant that takes in street youth and trains them for positions in the hospitality industry. Halong Bay was absolutely wonderful and one of my favorite parts of our entire journey throughout SEAsia. Kata sent me several options for Halong Bay and we decided on the Indochina Junk cruise, which I would highly recommend. I even had the chance to meet Kata after our return from Halong Bay (hello Kata!). A true professional; she is a great asset to IP.
We hope to return to Vietnam in a few years, specifically to see Sapa, Hoi An, and spend more time in Halong Bay, and would definitely use IP again. We had a very limited amount of time in Vietnam, so thank you IP and Kata for helping us make the most of it!
Douglas JUnited Kingdom, London
"Vietnam and Cambodia with Indochina pioneer"
We have just returned from a 16 day tour of Vietnam and Cambodia arranged by Indochina Pioneer. We asked for 5 star hotels and travel and everything to be covered by first class guides and that is exactly what we got.The hotels were the best there are and generally excellent, the itinerary complete and the guides outstanding. They were always early at airports and our hotels, attentative and polite and saw us right through to check in at airports.
We were concerned at booking directly with a Vietnamise agency from the UK but need not have been. They were responsive and helpful throughout the booking process and delivered exactly what they promised.
A highlight of the holiday was the boat trip in Halong. The boat was brilliant but a word of advice – you need at least two nights to justify the road journey and to see the area properly by boat.
Well done Indochina Pioneer
Ron GBentleigh, Vic
"Excellent trip planing with clockwork precision by Indochina Pioneer"
We have travelled to fair few countries but this was the first time in this region.It was a fantastic tour consisting of wonderful sights,experiences and good food with plenty of cultural exchanges.We selected IPP through the internet and from the very start Mr Lam’s Inspirational charisma never faltered.there were no negatives that came up in selecting this company and do not hesitate to reccomend this organisatioin.Compliments Also to the Tour Guides and Drivers as well,they were all full of vigour and inspiration, embracing a back bending philosophy to their guests.
jmt1009United States, Florida
"An outstanding private tour"
We just returned from our three weeks in Vietnam, Laos and Cambodia, and could not be happier with the arrangements Lam made for us. We were two couples, and wanted a five star tour. Based on the hotels, guides, cruises, etc, we got everything we asked for, at prices far more reasonable than other companies (like AK).
We began and ended in HCM City, to facilitate our international travel through HKG. Using the detailed itinerary which Lam proposed to us, we were able to make modifications to suit our preferences. And wherever available, we flew business class between cities – private airport lounges and special transport to and from planes, makes the small extra cost well worth the expense.
The cruise on HaLong Bay was a magical. Watching the monks receive alms, before dawn in Luang Prabang Laos, and the floating fishing village outside Siem Reap Cambodia, were my highlights.
But so many memories.
Given the US history in SE Asia, I wasn’t sure how we would be received. So I was more than pleasantly surprised at how friendly virtually everyone was.
If we had it to do over, we would hire Indochine Pioneer without hesitation. They have truly earned all their favorable reviews.
Jaydeem54New Zealand, Dunedin
"Fantastic trip well planned through Laos, Cambodia and Chiang Mai"
I have travelled the World extensively and this year wanted to explore with a friend – Laos, Cambodia and Chiang Mai. I contacted Mr Lam Duong Dai of Indochina Pioneer Co Ltd.
Lam was great, he did what we wanted to do and also included places that he thought we would be interested To us. Everything was done very quickly and efficiently. Any query was responded to immediately.
We did not want to stay in the flash hotels but wanted some comforts. Lam arranged accommodation for us in character hotels right in the city centers with all amenities and air conditioning. They were fantastic.
I will be using Lam again in the future and would have no hesitation in recommending him.
patleib46United States, California
"Kudos to Indochina Pioneer!"
My husband and I wanted to go on a one month vacation to Cambodia and Vietnam on a personalized private tour to celebrate our 45th wedding anniversary. Among other agencies, we found Indochina Pioneer on Trip Advisor. After contacting several of them, Mr. Lam, of I.P., stood out from the rest. Over four months and multiple iterations, he proved to be a great organizer and arranger. He was always patient, helpful, and willing to be accommodating. In the end, he planned an incredible tour, which greatly satisfied our love of history and nature. In addition, he never failed to keep in mind the fact that I had some mobility issues, which limited some of our ability to fulfill our natural curiosities.
At the start of the trip, we arrived in HCMC one day early. At our request, Mr. Lam moved up the whole itinerary by one day. All the arrangements for boats, guides, and hotels were changed without a single error or grumble.
Mr. Lam was there for us throughout the whole trip. He provided us with a local cell phone on the first day. Any time we had a concern or wanted to make an addition or change, all we had to do was call, and he always responded promptly. Once during a taxi ride in Hanoi, the taxi driver couldn’t find our destination. We called Mr. Lam, and he quickly directed the taxi driver to our museum. Another time, after leaving a well loved piece of clothing in a hotel room in Cambodia, Mr. Lam was able to surprise us by handing us this piece of clothing in HCMC, just before leaving Vietnam.
We met Mr. Lam personally twice while in Hanoi, and he was as gracious and charming in person as by email or on the phone. His English is outstanding and clear. All in all, I would have to say that our one month trip to Cambodia and Vietnam was exceptional in every way. And there is no doubt that this is due to the outstanding planning, seamless transfers, and mostly terrific guides provided to us by Indochina Pioneer.