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Client Testimonials

“To create unique, personalized Asia holidays” is Indochina Pioneer’s promise to our dear customers, and we strive to exceed their expectations. Thus, it is our honor to hear about their unforgettable journeys in Vietnam, Laos, Cambodia, Thailand and beyond. Read the testimonials from our customers about their experiences with Indochina Pioneer, including the ratings and comments on attractions, guides, activities, hotels, and food.

United States, California

"30 day custom tour of Indochina"

Duong Dai Lam put together a 30 day custom trip for ourselves and another couple. He was incredibly accommodating, responsive and reliable. There was not anything that we asked of him that he wasn’t able to do, even things above and beyond what you would normally expect from any travel agent. We found him honest, reliable and knowledgeable. He was excellent and I will give him the highest possible rating.

Trip Advisor
Australia, Mascot

"Way above expectations"

First of all I would like to thank Quyen and all his guides and drivers, they were all exceptional.

After trying to book our once in a lifetime holiday via the local (Australian ) travel agencies and realising our budget did not extend as far as we would have liked, I searched the net and found Indochina Pioneer and how glad were we that we did. With no haggling or compromise we had a quote for the 5 star trip through Vietnam and Cambodia that we hoped for within our budget and covering everything.

I have never dealt directly with an overseas agent so I was a little apprehensive, would we get to Hanoi there after handing over our cash to find nothing booked and no-one to meet us. So before booking I read through the reviews on here and thought it all sounded good. The booking was made and we had all our queries answered over the phone or promptly via email. Best service ever, Australian agents have a bit to learn here.

We had a 28 day itinerary, from Hanoi (including Halong Bay) to Hue, Hoi An (Including the Mekong Delta) into Cambodia, Siem Reap, then Phnom Penh, then Ko Kong and the 4 rivers Floating Eco Lodge, finished off by relaxing on Ko Chang island Thai Land and the obligatory “One Night in Bangkok” . It is extensive itinerary and way too involved to type her, if you would like a copy let me know and I can email, or contact Quyen to build your own.
I will try to do more detailed reviews of each stop on our journey when I find the time but in general the trip was absolutely AWSEOME.

Vietnam and Cambodia are amazing countries, each beautiful in their own right, both with such interesting, if sometimes very sad history. The people of both countries are so friendly and welcoming, of course we took all the usual precautions, but I can honestly say we never felt in any danger, well except crossing the road the first few times maybe.

Due to work commitments we were forced to travel just out of the peak season, but we believe it was the best time to be there, mid May to mid June, although hot (when isn’t it), we had very little rainy days, it did rain a few evenings, but nothing too extreme and never impacted on our itinerary or enjoyment. The only time we encountered any major queues into attractions was the Ho Chi Min mausoleum, but it was his birthday and the queue was full locals paying their respect, it actually made the visit more enjoyable.

This is a review of Indochina Pioneer as a travel agent and all I really need to say in professional, well priced and you should at least give them a try if you are planning to travel to this region, we will use them again.

The only thing we would like to have been included in our experience is, a little more time being absorbed into the local experience, eating what and where our guides ate etc, I would have like to try the guides favourite Pho stall and coffee shop for example. But in their defence we had booked a 5 star trip and the places we were eating were excellent.

Thanks again Quyen and all your team.

Trip Advisor
United Kingdom, London

"Excellent customer service – Halong Bay Cruise"

I was a little worried about booking our Halong Bay Cruise online but decided to email Mr Lam after reading these reviews on Tripadvisor. Mr Lam got back to me straight away and booked us a 3 day 2 night cruise on the Paradise Cruise line. Mr Lam was so patient with all my questions and always responded very promptly to my emails. He was so enthusiatic and I honestly cannot recommend him highly enough.

We booked the tour as part of a trip where we went to Thailand and Laos and one thing which worried when booking was the payment not being made securely but with Lam we used One Pay and it was very quick and secure without us having to email anyone our card details or having to give them any money.

Our trip was actually cancelled in the end as there was a typhoon when we were in Hanoi, but Mr Lam came personally to tell us at our hotel. He offered to bring the money in cash in the afternoon but we asked him to refund the money through One Pay as we didn’t want to carry the cash around on our travels. He advised us straight away that it would take a while to do but was in constant contact with us until we confirmed we had received the money which was about a month later.

I think it is rare to find a company who provides such excellent customer service and would definitely recommend them to anyone in future. We will definitely be using them if we ever go back to Vietnam and would like to thank Lam for putting up with all of my questions and amusing us with his funny emails – he even sent us wishes for Mother’s Day in Vietnam and a Vietnamese Happy Mother’s Day song to send to our mums! I think meeting Lam was one of the things my boyfriend was most looking forward to by the time we started out on our travels!

Trip Advisor
United States, New York

"Visit to Vietnam and Lao"

Mr. Lam was extremely attentive and sensitive to all our needs and whims. We made many last minute changes and additions which he cheerfully accommodated. The guides and drivers he provided were the best in our experience. Highest recommendation!

Trip Advisor
Portugal, Lisbon

"Amazing trip with Indochina Pioneer"

It was a fantastic trip around Vietnam, flawlessly organized by Ms. Kata Tran. Although we could only stay 7 days, Kata arranjed us an itinerary that covered most of the highlights (Halong Bay, Hanoi, Hue, Hoi An, Saigon, Cu Chi tunnels, Mekong Delta). We would also like to thank to our Hue/Hoian guide, Mr. Huy, which was excellent, very knowledgeable and friendly. Surely, one of the best guides we ever met.

Trip Advisor
Australia, Gosford

"erina extended tour club central coast caroline thomas for Indochina pioneer private tours"

mr lam is the most perfect tour guide we have ever experienced our tour of vietnam was perfect in every way he booked our whole tour for 36 of us elderly people to sapa and north & south vietnam food was good hotels were good also every attraction we went to was fantastic
we will be takeing another group back to vietnam next near with mr lam tour company
we recommend his tour company to any one young or old our oldest person was 89 years youngregards caroline

Trip Advisor

"The Most Wonderful Experienced Touring Vietnam due to the Indochina Pioneer Guide"

We arrived in Vietnam on the 21st February 2012 as a group of 33 married, single widowed and as happier group as you could meet,after passing through passport ,customs etc waiting for us was our guide a happy smiling young man,his greetings to us indicated we were in for a treat,we went to our first hotel many of which we were to stay as we visited this marvourloues country from the south ,cntral,north and the mountain village of Sapa,all the hotels we stayed at were 3star rated and we were delighted with their rooms and facitlity Lam did say that he had personally checked each location out for the suitability of our group some young some very mature such as my wife and self in our 70,s Saigon {Ho Chi min City} entraling the markets the traffic the people and the history and the passion that Lam presented of his country from the south central and North was absolutly absorbing his knowledge hia passion for his country was inspiring I enjoyed this trip to Vietnam as my wife I have never had such a comprehensive and informative tour though other countries such as this tour and no doubt the tour guide from Indochina Pioneermade this trip so special I actual went through the Cu Cu tunnels what an expeience how incrdidable was this construction also the traps what ingenious industrious people defending their land ,I enjoyed the the whoe experienc I know from experience that most tours all operaters visit the same attractions however I believe that the staff at Indochina Pioneer go put of their way to show their country off to the ir clients with Passion knowledge and going the extra mile that is so essential to make a success for the people I could go on for hours heaping praise on this company because of Lam the guide because he loves his country and it give him great personal pleasure in showing his tour party his country

Trip Advisor

"Vietnam Vixens Tour"

With the help of Quyen and the team at Indochina Pioneer, I was able to specifically organised a tour of Vietnam. With every request that I had, Indochina Pioneer would consult with me via email and phone to ensure that I was making the best choices for my tour. In the end my tour included 7 friends and we laughed our way from Ho Chi Min to Halong Bay.

Indochina Pioneer also gave me a mobile phone to use whilst I was in Vietnam and they were only a phone call away if I had any questions, which made me feel so safe in what is already a safe destination.

I trust Indochina Pioneer so much that they are already helping me organise a Mother/Son Tour 2013 and so far I have 11 people interested in participating in that holiday.

Trip Advisor
Spain, Marid

"Thanks a lot Indochina Pioneer!! Thanks a lot Mr Lam Duong!!"

we are just arriving from a 13 days trip to Siem Reap and Myanmar and we had the most wonderful trip thanks to the Indochina Pioneer team, specially to Mr Lam Duong.

Lam and his team are incredible, they did a great job preparing all the details we needed for our trip, from the first day we contacted him he was very helpful and helped us to plan our Siem Reap and Myanmar trip (hotels and all our internal flights in Myanmar even the flight from Cambodia to Myanmar).

We had an incredible experience with Indochina Pioneer, Lam always replied to our emails promptly and he was able to arrange all our travel itinerary requests before our departure, even he and his team help us in obtaining the Myanmar VISA. Also during the trip, we continue in contact with Lam, mainly by email because in Myanmar our mobile phones didn’t work, but even in such situation, Lam called our tour guide to let us know that a problem with one of the hotels in our trip was solved. So thanks a lot for all your help!!

Initially, we contacted different tour companies asking about our trip, but finally we decide to go on with Indochina Pioneer because Lam’s quotation included all the locations and hotels I had requested at a reasonable cost. Also the Indochina Pioneer field team is great, all the tour guides we had in the different locations were very helpful, explaining all the details in every place we visited, always on time and taking care of us from the arriving till the departure, also the drivers, very professionals and safety, thanks to all of them!!

We would highly recommend Indochina Pioneer for anyone interested in a trip to Myanmar, Cambodia, Vietnam or any other country where they operate. The company offers a very high service also they are very flexible and are able to arrange your dreamed itinerary!!

Thanks to all the team at Indochina Pioneer, we do not hesitate to contact you again in the future for our next trips to Asia, also we do not hesitate to recomend your company to our friends who decide to visit that part of the world!!

Lam, thanks a lot for all your help and thanks a lot for this wonderful holidays!!

Rosa & Gaspar

Trip Advisor