We are committed to giving our customers unforgettable experiences in Vietnam, Laos, Cambodia and beyond, not just something staged for tourists. Read testimonials written by our customers about their experiences in Indochina after they have returned home. These include the ratings and comments on attractions, guides, activities, hotels and food.
"excellent tour guide,very informative and a very nice person."
Our tour guide (Lam) did everything possible to make our trip enjoyable. He thought of everything. Nothing was too much trouble for him. There was 30 in our group, and he took great care of us allI. I will definitely recommend him as a guide to my friends .
"Outstanding service – felt like their only customer"
Last month we took a customised tour with Indochina Pioneer – 2 days in Siem Reap and 3 weeks in Vietnam. We have two kids aged almost 11 and 13 and traveled with Grandad too – a small tour of 5. From the moment I first made contact with Quyen, I was made to feel like we were truly special. All the accommodation chosen was excellent – especially since they were 3 star ratings. We had a good mix of things to keep the history buffs busy and even some things to keep the kids happy too occasionally. The tour guides and drivers were very good and knowledgeable about their regions. If you are looking for a tour company to tour this region, look no further than Indochina Pioneer. The value for money was excellent.
RadguyUnited States, New York
"We highly recommend Indochina Pioneer"
My wife and I just got back from a tour of Hanoi, Sapa, and a visit to the Bear Rescue Center in Tam Dao National Park. After reading several reviews here on Trip Advisor, we decided to use Indochina Pioneer to book our hotels, arrange local transportation and provide a guide. The cost was substantially less than the quote from a US based International Tour operator. We are really glad we did, as we received excellent service from ICP and had a great time.
Mr. Lam organized and managed our tour, giving good advice, checking in with us throughout the trip, and setting us up in great hotels in each location. Before launching ICP with his partner, Mr. Sy Quyen, he worked 10 years as a tour leader for an Australian company. His Aussie accented English is excellent, and he was both easy and fun to work with as we ironed out the details of our custom tour. The included meals were all in very good to excellent restaurants. Our guide “Tommy” was with us the entire trip to inform and orient, but gave us free time to explore on our own at our own pace. Tommy’s English was also very good, and we really enjoyed our time with him. His love and enthusiasm for his country, especially the beautiful area of Sapa was infectious. Our car transportation was all in new, clean SUV’s with safe and courteous drivers.
Victoria Sapa Hotel Spa massage followed by hot spiced apple tea in front of the open fire was one of several high points. As was meeting the local ethnic minorities in the village homestay, where my wife, a textile artist, made good friends with a local weaver and indigo dye artist. Chancing upon a cultural exhibition and poetry festival (read in both Vietnamese and English) at the Temple of Literature was also very cool. We finished our tour by visiting the playful and touching Moon Bear Rescue Center…. for you animal lovers, check out Animals Asia website…. www.animalsasia.org.
When I first began to work with Mr. Lam I felt he was very flexible and client satisfaction oriented. As our tour progressed, and I saw the attention to detail of our interests and special requests, I felt as though I was ICP’s only client. As our tour ended, I felt that Lam and Tommy were treating my wife and I as friends, with primary concern for our health, safety, happiness, and the making of good memories.
I recommend ICP highly, and hope to see them again, when I have the good fortune to visit this corner of the world again. You can also see our video review on the ICP website.
Just back to Ireland after 2 weeks in Vietnam and Cambodia. This was my fourth time in Vietnam and second in Cambodia but the first time I had booked direct with a local tour operator. I had previously booked through European travel companies. This trip was the best of those – commencing from the initial contact with Mr lam in Hanoi office where the trip was organised speedily and with great efficiency. On arrival in Saigon we were met by our Vietnamese guide, Mr Tam, and his excellent knowledge, fluency in English and willingness to ensure guests were well looked after made the trip so enjoyable. Cambodia trip was to a high standard. All in all a very enjoyable experience and I can highly recommend this company. jmcv
"Personalised 17day tour with awesome memories!!"
We decided to honeymoon in Vietnam and wanted to do something other than just laze about in resort pools or beach. So we found Indochina Pioneer. Mr Lam was extremely helpful right from the start and in the months leading up to the trip we knew everything to expect and had a comprehensive program itinerary PDF. We travelled from sth to nth and had a guide and driver for each town / city. These guides are extremely helpful and professional and the drivers also. Mr Lam called us each few days to see how things were going and we really felt like we were very important customers. Some of the many highlights were home stay in the Mekong Delta; Marble Mountain in Danang; shopping in Hoi An; Forbidden City in Hoe; relaxing on the boat and beaches in Nha Trang; and of course Halong Bay, WOW.
Indochina Pioneer is the way to go and we will be back to see more of the region. Thanks again Lam!! Matt&Tam
Jan CAustralia, Pearth
"Superb holiday and grandchildren loved it."
This was our second holiday arranged by Indochina Pioneer Travel and everything was as good as before with just a few minor hiccups. Super attention was paid to every detail and the grandchildren enjoyed it all especially the swimming pool at the Royal empire Hotel. Nothing was too much trouble to Mr Tung who organised everything from start to finish and it is nice to know that when you arrive at your chosen destination all the little things have been taken care of. Thank you again for a wonderful holiday and we can highly recommend this wonderful company to all. Jan and John Australia
Isabel NHamilton, New Zealand
"Variety in Vietnam"
Magical country to travel in. So much to see and do and the food was exceptional.
Hoi An was the place we gave top marks to – – shopped for 3 days, had clothes made and swam in the China sea. Had some exciting rainy days in HCMC where the street outside our hotel became a river. In Hue we were treated to a Banquet dinner and were entertained like royalty. Sapa was exceptional – the hill tribes are so friendly and even though they want you to buy their crafts, they are not pushy, just helpful and welcoming. Trekking to our homestay was great – through the rice fields passing many small villages and enjoying the interaction with the local people.
Halong Bay overnight on a junk to visit the spectacular caves was a great way to end our holiday. Indochina Pioneer was invaluable with the personal touch. Always ready to advise and guide us on our way. Top marks everyone. Hope your business flourishes and you enjoy the company of many more travellers to your wonderful country.
"Personalized service at exceptional value that will appeal to independent travelers (who hate standardized tours)"
We are just back from a 2 week trip in Vietnam and Cambodia which was absolutely fantastic, thanks to the exceptional service and attention to detail by Lam and his tour guides.
We were originally planning to do this trip on our own using LP but after researching a bit online, we stumbled upon Indochina Pioneer. I sent out an enquiry just to validate the feasibility of the itinerary we were planning and was blown away at the promptness in response and the willingness to accommodate our specific request rather than point us to a prefabricated package tour. As my interactions with Lam continued, I was more convinced of his professionalism and decided to let him handle the logistics for our trip.
This turned to be the best decision we made. Every single day of the trip we were reminded of the level of attention to detail that was paid to every aspect of our trip (an example being making arrangements for a few hours in a hotel room near the train station to freshen up when we arrived back from Sapa – we didn’t expect this and were pleasantly surprised). The pacing of the trip was great as well and met the specific things we had requested for. One of the best parts of the experience was the level of flexibility provided throughout the trip and how we were able to make last minute adjustments to the program without having to jump through hoops or to hear about additional costs. As a matter of fact we didn’t have to pay a single additional dollar for anything beyond the initial fixed cost. This was great peace of mind and allowed us to enjoy the trip rather than worry about surprises.
The few times that we did need help, Lam was always just a phone call away (using Indochina provided mobile phone for the duration of the trip) and was extremely helpful in resolving any confusion immediately. A big thanks to Lam and his team for making our trip truly enjoyable and memorable.
"The quintessence of travelling: hospitality"
We visited Vietnam and Cambodia in July 2011 and this was a trip to remember for the rest of our lives. My husband and I owe this to Indochina Pioneer and especially Lam, the company owner, who made this trip a memorable experience, in all aspects. We felt like an old friend was hosting us in his country. We found ICP on the internet along with a number of tour operators providing services in the area, and from the first few communications we understood that they offer more than just a tour. We highly recommend ICP to those who want more than just an itinerary. Thank you Lam for all the memories you offered and both Theo and I are looking forward to see you again.