Client Testimonials

We are committed to giving our customers unforgettable experiences in Vietnam, Laos, Cambodia and beyond, not just something staged for tourists. Read testimonials written by our customers about their experiences in Indochina after they have returned home. These include the ratings and comments on attractions, guides, activities, hotels and food.

United States, Chicago

"Booked four tours with Lam, couldn’t be happier!"

We spent 10 days in Vietnam (5 in Hanoi, 5 in Ho Chi Minh City) and had originally intended to book all of our tours through the hotel tour desk. However, upon arriving in Hanoi, we realized that we planned our trip over Reunification Weekend, and all of the hotel’s options for Ha Long Bay tours were booked. We scrambled a bit, found Indochina Pioneer here on TripAdvisor, and shot off an email hoping for some help. Lam responded quickly and put us at ease: prompt, professional communication, full-service tour handling… he even had an associate meet us at the pick-up location to ensure that we found and boarded our transfer bus. They found the last available room on a luxury junk and basically saved our trip to Hanoi. We were so happy with the service and tour that we walked right past the hotel tour desk in Ho Chi Minh City and booked three more tours with Lam (a city tour, a Cu Chi tunnels tour, and a Mekong Delta tour). We received excellent recommendations, fantastic service, and I was completely comfortable knowing that Lam was just a phone call or text away if I had any problems. I can’t recommend them enough… you won’t be disappointed!

Bethesda

"Indochina Pioneer Is Awesome-Quyen Is As Good As It Gets"

We just spent 4 days in Cambodia and two weeks in Vietnam, and worked closely with Quyen at Indochina Pioneer to arrange an amazing itinerary, which they executed flawlessly. Quyen’s flexibility, personality and value persuaded us to work with Indochina Pioneer over the other companies we were considering. We made a wonderful choice. You can see all the details at http://maketrax.blogspot.com
The itinerary was busy, but outstanding and manageable: Siem Reap, Phnom Penh, Mekong Delta, HCMC, Hoi An, Hanoi, SaPa, Halong Bay. Our facilities were great, and we generally knew exactly what to expect with no surprises (or should have if we had paid attention to all of Quyen’s e-mails). With the exception of Phnom Penh, our guides were remarkably good: from Ly in Angkor, to Thoa in southern Vietnam, to Thuong in Hoi An, and Phillip in the north. The drivers and vehicles were perfect, and everywhere we went people were waiting for us as expected. The restaurant selections were consistently good, though the volumes of food likely added a few pounds to our family. Indochina Pioneer was incredibly flexible with making adjustments to the precise itinerary, as we arrived in places, surveyed the situation, understood more clearly what was planned, and flexed based on the circumstances. We were the focus of every guide and every driver, and Quyen was available through the entire trip by phone to work through any issues. And any question or concern that did arise, and any changes to the itinerary that entailed additional costs, were handled efficiently and fairly.
Quyen and his wife and son came to Hanoi Lucky Hotel to meet us, and it was a pleasure to meet him and his family in person. His son is cute and shy, and was very happy to play with the gift that we brought him of presidential cars and airplanes. He and his wife are as warm in person as Quyen has been on the phone.
The service, the quality, and the content of this trip has been outstanding, and we are very grateful to Quyen and Indochina Pioneer and all of the guides for making it so. We have traveled to many parts of the world, and the tour planning, assistance, execution and value does not get any better than this.

Trip Advisor
Franklin, Tennessee

"Saigon Trip"

We did a land tour in China and needed to rejoin our ship in Phu My Vietnam. We asked INDOCHINA PIONEER CO., LTD to pick us up at the Saigon airport at 12:30 am take us to a hotel and then the next day give us a tour of Saigon and take us to our ship. They put the program together and everything worked fine. We travel a lot in foreign counties and Lam of this company is one of the most responsive agents I have dealt with.

Trip Advisor
Australia, Maleny

"they were an excelent booking service with great communication"

We were late looking to book on a cruise to Halong Bay, This was no problem to them, Lam just solved it all and kept in touch personally, we found them terrific people who made all arrangements at very short notice. Delivered paperwork to our hotel personally and ensured the bus arrived to pick us up on time. The vessel they booked us on ” Callipso” proved to be a great experience, attentive onboard staff, comfortable accomodation and more than we could eat cuisine.
We can honestly say the personal touches provided by this Indochina Pioneer team made our trip a pleasure. we can recommend them without hesitation and would use their services again.

Trip Advisor
Hawaii, Lahaina

"LOOK NO FURTHER FOR THE PERFECT TOUR OPERATOR…..INDOCHINA PIONEER"

If you are looking for the perfect tour operator then INDOCHINA PIONEER is the one for you! From my first communication with Indochina Pioneer via their website I knew I had found a company that had my best interests at heart. My Tour of Vietnam was tailor made for me, a female senior citizen traveling alone! Changing my itinery several times was NO problem for Mr. Lam, the Sales Manager, who even called me in Hawaii to make sure he knew exactly what I wanted to do and see in Vietnam. From day one in Vietnam everything went as planned. My drivers and english speaking tour guides always arrived on time. All of the Guides I had from Hanoi to Saigon were excellent, very easy to understand and VERY knowledgeable.
I have no hesitation in recommending Mr. Lam and INDOCHINA PIONEER for your trip to Vietnam. (They also do Cambodia and Laos). Just go to www.indochinapioneer.com and fill out the enquiry form, I can assure you, you will be very impressed with their efficiency and communication leaving you with no doubt that you will be taken care of when you visit Vietnam.
Aloha!
Janet

Trip Advisor
United Kingdom, Welwyn

"Fantastic service, great itinery, amazing country"

Having looked extensively on the internet, I decided to book through Indochina Pioneer as they had great itineries and prices to match. From the start Mr Lam was extremely efficient. An email was never left unanswered and everything went like clockwork. Holidaying in Asia already, we had a problem getting a connecting flight to Siem Reap and so decided to fly to Phnom Penh and book tickets and take the express bus. Having mentioned this to Mr Lam he had tickets delivered to our hotel and we were picked up and taken to the bus station. We spent a very varied two weeks, all the hotels were of a good standard, with comfortable beds! The highlights were of course Ankor Wat at daybreak, an exhausting bycycle ride, a homestay with a very welcoming family in the country and after a hectic time in Phonm Phen the luxury and serenity of Four Rivers Floating Lodge. All in all a very enjoyable 14 days. I would definitely travel with this company again.

Trip Advisor
Charlotte, North Carolina

"Experience of a lifetime!"

My Vietnam experience far exceeded expectations – and that was largely due to the skill of our trip organiser Lam Duong of Indochina Pioneer.
I travelled with a group of eight who’d been involved in a Habitat for Humanity “build” programme in the Mekong Delta area.
Our guide’s ability to connect with people visiting to his country, sharing its character and traditions, craftsmanship and culinary skills along with its disturbing history created a tapestry of unforgettable experiences. Add fascinating excursions and you have a maelstrom to reflect on!
There were laughs galore and lots of mutual sharing of family and traditions.
Our guide was flexible and interested in everyone. His amazing capacity to assimilate information is an attribute he shared
Pioneer Indochina: generously with us all.
Our group had most fascinating experiences: – becoming acquainted with Vietnamese history, the influence of Confucius on society’s attitudes (still clearly evident), of their royal lineage assisted by the astuteness of the mandarins, legacies from the French colonial era, Ho Chi Min and his extraordinary leadership and unique style of communism which profoundly altered Vietnam – and to the country’s rapid progress since opening up to private enterprise in the last few decades.
We travelled to amazing places – mostly by air conditioned coach, but distances were closed by flights. Then there were cyclo rides, boat and train trips and tramps among the mountain home of the hill-tribe people of the north, always interspersed with
Pioneer Indochina: interesting stops – and for food!
Vietnamese food is devine! We dined in delightful cafe’s and restaurants, in temples and street cafes, also in the style of royalty!

I absolutely loved their use of herbs, vegetables and sauces – exquisite subtle flavours, blended with seafood, chicken, pork and rice.
Beautiful platters of fruit frequently complete a meal. I saw very little junk food here!
Then there’s the shopping! Whether for jewellery, tailor-made garments, shoes, glasses – you name it – they’ll make it!
The skill and craftsmanship of the Vietnamese people is amazing – and their efficiency and price structure is so very different from ours!
Pioneer Indochina: Family members had asked me to do some buying for them. I was really thrilled with the results – and of the guidance and recommendations made.
Vietnam is a fascinating country to experience.
The people are delightful – courteous, intelligent, resourceful, generous and positive.
As a holiday destination Vietnam simply blew my mind!
I wholeheartedly recommend Indochina Pioneer as an excellent company to work through if considering a holiday to Vietnam – for an experience of a lifetime!

Trip Advisor
Australia, Gosford

"excellent tour guide,very informative and a very nice person."

Our tour guide (Lam) did everything possible to make our trip enjoyable. He thought of everything. Nothing was too much trouble for him. There was 30 in our group, and he took great care of us allI. I will definitely recommend him as a guide to my friends .

Thankyou Lam..xxxxx

Trip Advisor
Sydneyj

"Outstanding service – felt like their only customer"

Last month we took a customised tour with Indochina Pioneer – 2 days in Siem Reap and 3 weeks in Vietnam. We have two kids aged almost 11 and 13 and traveled with Grandad too – a small tour of 5. From the moment I first made contact with Quyen, I was made to feel like we were truly special. All the accommodation chosen was excellent – especially since they were 3 star ratings. We had a good mix of things to keep the history buffs busy and even some things to keep the kids happy too occasionally. The tour guides and drivers were very good and knowledgeable about their regions. If you are looking for a tour company to tour this region, look no further than Indochina Pioneer. The value for money was excellent.

Trip Advisor