We found Indochina Pioneer through Trip Advisor and decided to try them. I had contacted another company that I had used previously but their response was not the trip we wanted to plan.
Kata replied to my request with excellent communication and seemed to understand what I wanted to plan (because she did). Kata happily made some adjustments to our itinerary before we locked in the final version, which was exactly what we wanted. Additionally, it was all within the budget we'd set. We also had a say in the accommodation but those selected were excellent choices and we were happy to go with their recommendations.
Our trip was from Hanoi to Hanoi over 15 days. From the moment we were picked up at the airport to the moment we left the service was exceptional and everything went smoothly even when we asked for changes mid-trip as a result of sickness. I emailed Kata about making the changes and in a short time she was phoning to make sure we were fine and let us know what action she was taking. This was very reassuring.
Our guides throughout were wonderful, with strong communication skills and knowledge, and a sense of humour, they made our trip a pleasure.
Thank you for all the hard work putting together our trip and ensuring everything ran smoothly.