We have just returned from a 17-day excursion in Southern Vietnam, Bangkok and Chiang Mai. Kata Tran was EXCELLENT to deal with. She listened to what we wanted to do for our tour and she delivered! The guides and drivers were great. The guide's knowledge of the sites and English was very good and the drivers were timely and caring. They always had a cold bottle of water and a cleansing towel ready for us when we returned from visiting a site. The whole tour unfolded on time and without a hitch. The highlight of our trip was visiting the Patara Elephant Park outside of Chaing Mai, Thailand, where we spent a full day with the elephants: learning about them and being taught how to communicate with them; feeding them; watering them; riding them in the jungle for 45 minutes; then bathing them. It was WONDERFUL. Kata recommended this particular Farm for an elephant experience and we were so happy because we had heard from others about their disappointment at some other elephant sanctuaries/excursions. Patara Farm is associated with the Veterinary Department of Chiang Mai University so you know the animals are well cared for and it shows.
We were disappointed with our hotel in Bangkok and Kata and the guide did everything they could to ensure our happiness and they definitely accomplished their goal.
I would HIGHLY recommend Indochina Pioneer and Patara Elephant Farm