In 21018 we visited the southern half of Vietnam and loved it so much that we decided to do a 16-day tour of the north in March 2019.We had a fairly good idea of where we wanted to go and stay (eg. A few days in Ha Noi, an overnight cruise on Ha Long Bay, stay in a mountain village, visit Hoi An, etc, etc), but we had no specific hotels or tours in mind.Enter Indochina Pioneer and Ms. Hien Pham who was assigned to us. I found the company on the internet and after checking a few Trip Advisor recommendations I contacted them and began putting the details of our tour together (based largely on Hien's recommendations).She was ABSOLUTELY BRILLIANT!!! So patient, understanding and she left nothing to chance!!! And all at a very reasonable price (better quality - but cheaper than Australian package deals!!!) Everything (and I do mean EVERYTHING) went as she planned it. The great accommodation (eg. The Apricot Hotel in Ha Noi was outstanding - see my separate review), the tours, the local city guides, the transfers, etc, etc, all went well).I can't recommend Ms. Hien Pham and Indochina Pioneer highly enough. Book your tour with them - you won't regret it!!!!!!!!!!!!!!!!!!!!!!