I would highly recommend Indochina Pioneer
We booked a 15-day small group tour (6 friends) thru Indochina Pioneer. They were very professional from start to finish. From the initial contact with Kata Indochina Pioneer was very helpful and was able to suggest an appropriate itinerary and activities cater for our needs at a competitive price. Kata selected great accommodation in all our stops that were central to the sites and all very luxurious. The activities she arranged were great.
All transfers, tour guides, and drivers were exceptional, courteous and engaging. The tour guide and drivers were at every airport and were on hand for any issues. They catered for everything. The guides were knowledgeable, on time and looked after our needs. Their English was exceptional. The guides took care of our check-in at each location and all airport transfers. They also were very helpful with one of our group who had a leg injury to make sure they did not miss out. We had fun in the minivan with the drivers and tour guides with their jokes and singing which added to the flavor of the tour.
The drivers were safe and the vehicles top notch. All drivers looked after our safety as priority one and all the vehicles were air-conditioned and very comfortable. One of the fans even had WIFI – which was great on a drive when looking at the sites. They looked after our luggage and supplied cold water during the drive.
We were able to adjust our tour on a daily basis. The tour guides were able to suggest and implement alternatives depending on the days’ weather and the location we were in.
This was one of the best tours that we were on. The quality of the tour, the level of service and the inclusions were way above standard. Other travel agents could learn a lot from the level of professionalism that we experienced.
I sincerely thank Kata from Indochina Pioneer for arranging the tour and our guides/drivers – Tony in Hanoi/Halong Bay, (Driver Mr. Bingh) Trang in Hue (Driver Mr. Wong ), Danang, and Hoi An and Kim (Driver Mr. Fong) in Saigon.
All the included meals were authentic and yummy.
We were sad to say goodbye to each of the tour guides/drivers as they became one of the groups thru their engagement.
I would highly recommend Indochina Pioneer, We could not fault their service – I wish traveling abroad was this easy every time. We would definitely use their service when we next visit Vietnam.