FAQ: FREQUENT ASKED QUESTIONS
Questions about travelling in Asia:
Booking & Payment Questions:
1 : Can I book over the phone?
2 : Can I book when I get there?
3 : Can I organize my own group?
4 : Does Vietnam accept credit cards?
5 : How do I book with my credit card?
6 : Is my credit card safe?
7 : How far in advance can I book?
8 : When do I receive confirmation of my booking?
9 : What do I do with the voucher?
10 : Where do I exchange my voucher?
11 : Do I have to print the voucher?
1, Can I book over the phone?
Indochina Pioneer is a complete online booking service that offers 24 hours, 7 days a week customer service via email and phone. Our customer service guarantees an answer less than 24 hours, with most requests answered within 24 hours. To make a booking over the phone, our call center is open 24 hours 7 days a week.
Call us now: +84 982 116 630
2, Can I book when I get there?
Indochina Pioneer products can only be booked in advance, online, or by phone. We recommend that you book your tours and travel service early, this will allow us to secure the booking and after all, it is your holiday.
3, Can I organize my own group?
Certainly Yes! Beside our flexibility of tailor-making tours upon our clients’ specific request, we also provide exceptional service and offer for your own group, including our fascinating FOC policy.
4, Does Vietnam accept credit cards?
Credit cards accepted in most parts of Vietnam, more widen in large cities like Hanoi, Saigon, Da Nang, Nha Trang, Hue, Hoi An…Most of the restaurants, coffee shops, travel agencies accept Visa, Master Cards, Diner Club, and American Express. Extra fees will be applied in most places. You also can cash by many ATMs in big cities mentioned above. But if your trip comes to a rural area, please make sure you have some cash in local currency with you.
5, How do I book with my credit card?
Our system will accept any VISA, Mastercard and American Express credit (including prepaid) for payment.
In instances when you use a credit card with an account name different from the lead traveler, we will require a copy of the card, the cardholder’s ID and an authorization letter. We may require additional documents in some cases.
6, Is my credit card safe?
Booking on Indochina Pioneer is very safe!
We use the Secure Sockets Layer (“SSL”) supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. We use one of the leading providers of SSL certificates. We do not save any of your credit card information in our database. They are directly sent to the payment gateway for the transaction.
7, How far in advance can I book?
Because of the availability of the service, we recommend booking as early as possible! Please contact our Customer Service via email for the most updated prices.
8, When do I receive confirmation of my booking?
Most tours are confirmed at the time of booking. However, some activities will be confirmed within 72 hours. If confirmation or otherwise is not received within 72 hours, please contact our Customer Service for further assistance.
9, What do I do with the voucher?
The voucher includes important information on how to take the activity and also the contact information of the activity provider. Please follow this information, In any case, you must print your voucher and bring it with you.
10, Where do I exchange my voucher?
Please follow the important information indicated on your voucher. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification.
11, Do I have to print the voucher?
Yes. If you don’t have any means to print your voucher, please contact our Customer Service who will try to fax it to you. Without the voucher, you may not be permitted to take the tour. In most cases, the local provider will require you to redeem this voucher or show a valid photo ID for verification. Please check the Important Information section of your voucher, as there may be separate instructions.
If you have any questions that not covered on the above answers, please kindly do let us know by email. We are more than happy to clear your concerns as soon as possible. For fully detailed travel tips in Asia, please click the Travel guide on our website.
Contact us at [email protected] or click Live Chat to speak to our travel specialists.