CUSTOMER SERVICE EXECUTIVE

Jun 11, 2018 By Elly_Travel Specialist Career Opportunities

Indochina Pioneer is seeking a CUSTOMER SERVICE EXECUTIVE who will take lead in ensuring our famed customer service.

DUTIES:

  • To be an active member of Operations team.
  • To pair with Sales staff to ensure the best quality of service for our guests.
  • To take care of guests before, during and after their Indochina Pioneer trip.
  • To timely report and offer resolutions to any guest issues.
  • To collect and analyze guests feedback for continuous improvements of service.
  • To handle complains and queries from guests.
  • To interact with clients on some online channels.
  • To work closely with other teams in the company to ensure our guests have their best holiday experience.
  • To report to Board of Directors.

EXPERIENCE AND SKILLS

  • Minimum 02 years working Inbound Tourism/ Hospitality. Experience in Customer Service from international hotels/ tour company is an asset!
  • Excellent English Language skills. (Fluency in other European Languages is an asset)
  • Pro-active, sense of responsibility and can work independently; Positive attitude;
  • Quick and resourceful, flexible, accurate, strong analytical skills
  • Great face-to-face and telephone communication skills;
  • Honest, Open, Co-operative, Teamwork, Motivated and business focused;

QUALIFICATIONS AND KNOWLEDGE

  • This position is for Vietnamese Nationality only.
  • Graduate in Tourism, Hospitality, English Language, Economics or Business preferred
  • Knowledge of tourism, western cultures.

BENEFITS FOR SUCCESSFUL CANDIDATES

  • To enjoy the full range of social insurance, health insurance under the provisions of the State.
  • Annual Leave: 12 days /year.
  • Work in a friendly and professional environment.
  • Income: Competitive monthly wage plus exceptional commission policy together with common company benefit. Will be discussed in detail if pass the interview.

CONTACT:

  • Please email CV and cover letter to ops@indochinapioneer.com
  • Email Should be titled: Your Name – Application for Customer Service Executive
  • Attn: Ms. Vy
  • Deadline for closing: Jun 30, 2018
  • Only shortlisted candidates are contacted for the interview.

Create My Trip

A TRIP DESIGNED JUST FOR YOU? LET'S GET STARTED...

Please fill out the form below. Based on your schedule, your specific needs and interests, our travel experts will design a personalized tour just for you. The more details you provide about your requirements the more we can design the perfect trip for you.
Please note this inquiry is totally free and you are under no obligation!

Suggestions

  • Number of people (children if any)?
  • Number of rooms you require?
  • Length of your stay?
  • Your expected starting date?
  • Places that you want to visit?
  • Type of accommodation: Boutique, 3, 4 and 5 star hotels?
  • Your approx budget per person (excluding your international travels)?

Direct Line for US clients: +1 740 666 6252 (Available time: 8:30AM - 21:00PM UTC + 7)

If you encounter any difficulties while submitting this form, please email us at sales@indochinapioneer.com or contact our 24/7 customer support +84.982.116.630 Mr. Lam.