Build Your Own Trip

CUSTOMER SERVICE EXECUTIVE

Jun 11, 2018 By Marketing ICP Career Opportunities

Indochina Pioneer is seeking a CUSTOMER SERVICE EXECUTIVE who will take lead in ensuring our famed customer service.

DUTIES:

To be an active member of Operations team.
To pair with Sales staff to ensure the best quality of service for our guests.
To take care of guests before, during and after their Indochina Pioneer trip.
To timely report and offer resolutions to any guest issues.
To collect and analyze guests feedback for continuous improvements of service.
To handle complains and queries from guests.
To interact with clients on some online channels.
To work closely with other teams in the company to ensure our guests have their best holiday experience.
To report to Board of Directors.

EXPERIENCE AND SKILLS

Minimum 02 years working Inbound Tourism/ Hospitality. Experience in Customer Service from international hotels/ tour company is an asset!
Excellent English Language skills. (Fluency in other European Languages is an asset)
Pro-active, sense of responsibility and can work independently; Positive attitude;
Quick and resourceful, flexible, accurate, strong analytical skills
Great face-to-face and telephone communication skills;
Honest, Open, Co-operative, Teamwork, Motivated and business focused;

QUALIFICATIONS AND KNOWLEDGE

This position is for Vietnamese Nationality only.
Graduate in Tourism, Hospitality, English Language, Economics or Business preferred
Knowledge of tourism, western cultures.

BENEFITS FOR SUCCESSFUL CANDIDATES

To enjoy the full range of social insurance, health insurance under the provisions of the State.
Annual Leave: 12 days /year.
Work in a friendly and professional environment.
Income: Competitive monthly wage plus exceptional commission policy together with common company benefit. Will be discussed in detail if pass the interview.

CONTACT:

Please email CV and cover letter to ops@indochinapioneer.com
Email Should be titled: Your Name – Application for Customer Service Executive
Attn: Ms. Vy
Deadline for closing: Jun 30, 2018
Only shortlisted candidates are contacted for the interview.