Booking your holiday with Indochina Pioneer cannot be easier! Follow our 3 simple steps:
Step 1: Browse our website https://www.indochinapioneer.com for tours, cruises and other destination information.
Should you find something that matches your interest, fill in the REQUEST A FREE QUOTE forms. Can’t find something that fits your needs? Then fill the BUILD YOUR OWN TRIP or CONTACT US form and click SUBMIT.
Then sit back! One of our travel experts will get back to you shortly with our customized package and most favorable offer!
In a hurry? Don’t like filling forms? Then call +84 982 116 630 (MR. LAM) or +84 983 145 799 (MR. Quyen). We’re available 24/7 and would be more than happy to talk! Certainly, your request will be carefully noted and a nicely crafted package with a pleasant price will follow!
Step 2: Reviewing/ Customizing our offer!
It’s your holiday so everything should be exactly what you want! We encourage your careful review of what we offer, letting us know what changes you would like to make. We’ll be more than happy to fine-tune the tour to fit best your interests, budget and time! This step may require several emails/call exchanges until perfect!
Step 3: Confirming/Paying/ Packing for the trip!
Once you’re satisfied with the customized tour, we will request a deposit equal to 30% of the total cost. Please refer our Payment Guide for more details.
Right after your deposit is received by Indochina Pioneer we will place reservations for all of the tour services. Then we will send you the final booking confirmation which confirms all the services of the tour and a guide for the final payment schedule (due 45 days prior to your departure day).
And then you start counting down the day for your most fabulous trip!
Note: some bookings may have special terms and conditions that are provided at the time of quotation. The goal is to prevent confusion on the part of the traveler and potential contested payments.
Booking Amendment & Cancellations:
Flexibility is our strongest point. You can amend your booking even after it is made. Just contact your salesperson or contact us at [email protected] with your booking number. Our reservations team is glad to amend your booking with your preferable alternatives. Please kindly note that you will be responsible for any change of the final price caused by your amendment requests.
- Cancellations will be charged as follows:
- More than 60 days before arrival: no cancellation charge
- 14-60 days before arrival: 10% of the price
- 5-13 days before arrival: 50% of the price
- Less than 5 days before arrival: 100 % of the price
Please note that some suppliers (hotels, airlines and cruise companies) have cancellation policies that are different from Indochina Pioneer that we may have to enforce depending on the individual supplier contract.