Hi, my name is Susan. I am from New Zealand. We have been on a Indochina Tour of Cambodia and Vietnam. It's been absoulutely amazing. We've done Siem Reap in Cambodia and numbers of towns and cities in Vietnam and they've all been amzing, very busy, traffic is fun, cyclo is mad. We've done all sorts of transports, planes, trains, cyclos, rickshaws, vans, regular stuffs. Tour guides have been asolutely fenominal, great local knowledge and fantastic English. And I am sure they're going to pay me for that later. And Lam's organization has been fenominal, hotels have are great. There's been always someone to pick us up and contact when we needed help. And I can’t speak highly enough. Fantastic!!!

Hi, my name is Quinten. I am from New Zealand. I found Indochina on the web, spent many months emailing Lam back and forth, very helpful. He tailor-made our tours, got everything I wanted to do and didn't want to do.  We had a great time in Vietnam and Cambodia all the way through Hanoi. It is very very tour...doing temples in Cambodia and then kayaking in Halong Bay. We had a wonderful time.

It is not that Indochina Pioneer got us around to the "must see" and typical tourist sites so well - it was the consistent quality, across the board, of everything we did, including the "off program" items! Kids hot and sweaty in Saigon, they were there with a suggestion of a water park! Group getting too hot and tired to trek around the Hmoung village? Switch gears and visit the house of an individual family. Interested in watching a cart pulley sand up a hill? Let's stop the bus and hang out and do that. Would you like to visit an orphanage/do some social outreach on your trip? That can be planned too (in our case, our trip was two families providing a heritage trip for our adopted Vietnamese chiilldren to see their roots, hence the orphanage visits where our kids presented gifts and money - sort of a "give back" to their roots- by the way, the entire Indochina Pionner staff got behind that - the purpose and goal of the trip - so proud to show off our children's birth country to them, so happy that the children, given their challenging start in life, went on to live a good life in America). Our trip was the perfect combination of a more or less set agenda and adventure/serendipity. Viet Nam is a wonderful, colorful,confusing, exciting place to travel. With the right amount of input and free time, it is awesome

We just got back from using Indochina Pioneer Travel for a private tour of Vietnam, Cambodia and Lao.  Indochina's best strength is their responsiveness.  They will respond before the trip and during.  We were also worried about booking through a Vietnam agency directly, however, this agency came through with what they promised and calling us many times along the way to see if everything was o.k.  They will also give you a phone to use during the trip.  The guides they use are wonderful.  We were very impressed to have the one guide in Siem Reap who is a professor of Anthropology, Jackie Chan and Angela Jolie's tour guide, a UN delegate and a director of a orphanage he founded.  He does tours to support his orphanage that doesn't even have electricity.  The best is to let Indochina know what you want to see, level of hotel and perhaps what you don't want  to do.  They can make a tour of your interests and places you want to see.  You will see many villages and everyday people on their tour.  They also provide a comprehensive itinerary and information bulletin on the country.  The cost may be a little higher, however, the individual attention you get and all the communications is worth it.  For booking:  Lam - lam.dd@indochinapioneer.com, or Quyen -http://quyen@indochinapioneer.comquyen@indochinapioneer.com  If you wish to book with Indochina we have a gift voucher for you to take off $50.  So. East Asia is still not too commercialized, people are very nice and the children are adorable.  We had many people help us cross the street (a challenge in the big cities). 

My best friend and i could only get 2 weeks off of work, and knew that we wanted to go to Vietnam and Cambodia - but weren't entirely sure how to go about it - where to go, what to do etc. My friend trawled through the internet and came across a Cambodian tour she liked which was offered by Indonchina Pioneer.

What we opted for was a week long tour of Cambodia, visiting a few different cities with different activities. We paid for the tour (and flight transfers from Vietnam) in advance to secure the hotel and flight rates before arriving in Vietnam. As our trip approached, we wanted to arrange for a few things to do in Vietnam and as ICP's service for Cambodia had been rather seamless, we decided to inquire about a Halong Bay junk trip as well for when we arrived. We made this decision a couple of days before we were due to fly, so had not paid for it. The day after we arrived in Hanoi, a staff member from ICP met us at our hotel in person to collect the money for our junk trip. He was very warm and had even brought his wife and young son along. I felt really comfortable in our booking having met and chatted with him.

Unfortunately, our Halong Bay trip was cancelled once we finally got out there, due to adverse weather (they seem to be quite sensetive out there since the Japan disaster earlier in the year) so crestfallen we drove 4hrs back to Hanoi. We were extremely impressed when another ICP member met us at our hotel, with a full refund for the trip we missed out on, when they could have easily disregarded our complaint as it wasnt their fault at all. This cemented our high recommendation of the company.

On another note, we went to Cambodia via the ICP itinerary and fell in love with one particular city so asked if ICP could rearrange the last couple of days of our trip, allowing us to extend our stay and cancel the plans for the following day, which was quickly done without hassle. They also arranged for extra activities (rocket launchers!) that weren't part of our plan to be built into our trip at our request. Also without any qualms.

My personal experience with Indochina Pioneer staff more than exceeded both mine and my friends expectations. They were very professional and catered to our specific needs and requests and were hands on throughout our entire trip. Even emailing us after we returned home to make sure we had arrived safely. I couldn't recommend them enough and hope that you enjoy the same service that we did. As we are two young women, it was also reassuring knowing we had a safe contact in a foreign land, in case we got into a spot of bother, as Lam was more than accommodating on every level!

On a side note – I would advise that you double check any itineraries/details before you confirm payment, just to make sure you are getting specifically what you asked for, as obviously there are some things that can get lost in translation / accidentally overlooked. That aside, the people we dealt with, their English was pretty bang on.

I am actually planning on heading back to Vietnam for Christmas this year as I loved it so much!