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Address: Level 4, 18 Yen Ninh Street, Quan Thanh Ward, Ba Dinh District, Hanoi, Vietnam

Business hour are: Mon to Sat: 8.00 am to 5.00 pm.

GENERAL ENQUIRIES: +84 982 116 630 (MR. LAM)

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  • CALL US OR MEET IN PERSON
  • GENERAL ENQUIRIES: +84 982 116 630 (MR. LAM)

    Call us at:
    Sales Office: +84437153627 from 8.00 am until 5.00 pm Hanoi time.
    Hotline: +84983145799 (mobile phone: Steven)

    IN PERSON?
    If you would like to book your Tour at our central Hanoi office, we recommend you make an appointment with our representative.

    Address: Level 4, 18 Yen Ninh Street, Quan Thanh Ward, Ba Dinh District, Hanoi, Vietnam

    Business hour are: Mon to Sat: 8.00 am to 5.00 pm.

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We were treated like family!

Apr 27, 2015 bySite Admin
Ann and I are pleased to share our experience whilst in the care of Indochina Pioneer(ICP). During our adventure to Vietnam, Cambodia and Laos, we were treated like family, and at every stage of our holiday, somebody was there to guide us.

We asked ICP to have someone collect us from each airport, they did, with our names on a card. When they delivered us back to an airport for our next flight, they stayed with us through check-in and ensured we got to the correct gate. Our drivers were always courteous and careful, and we felt safe the entire time whilst in their care. Our guides were knowledgeable, and would always be happy to tweak our itinerary to suit our needs. In fact, we would often ask to be collected early in the morning, allowing us to visit sites in the morning cool with fewer tourists. We would then return to the hotel to cool off, and the driver & guide would collect us later to continue our itinerary. Nothing was too much trouble.


Angkor Temple

All our internal flights (organised by ICP) went off without a hitch. One flight had been cancelled, and without us knowing, the ICP team had rescheduled us onto another airline/flight, all seamlessly. We had an endless selection of hotels of various standards. We choose a combination of 4 star hotels with a mix of family oriented accommodation, the mix was just right for us to experience the essence of these societies.

We wanted to get some special photographs, at certain times of the day/night, and always, our guide and driver were available to assist. This sometimes meant 4am starts, yet again, no problems for the ICP Team. Having locals to guide us through, they could always advise that special angle or just the right light to provide us with a wealth of treasured memories. We enjoyed and saw exactly what we had planned, and more. Our guides were able to share with us their own personal experiences and this enhanced our feeling of being part of a family.

With ICP, we loved the Product of tailored tourism within Indo-China. They offered the best Prices we could find for our highly specified tour. They knew exactly the right Places for us to experience, and were able to involve us at every step. They Promote their service in a way that is easy to understand, and their communications with us were always direct, prompt and informative, we had no doubts. And most importantly, they have a team of professional People on the ground with great administrative support. Our drivers were safe, and always on time, in clean air-conditioned vehicles. Our guides were local and knowledgeable and treated us like family.

There are lots of words to describe our experience. We always felt personally embraced, and in a positive manner and the experience was delivered passionately and professionally. We intend to return to Vietnam and Cambodia one day soon; and will use ICP again, in a heartbeat.

Ann & John Soutter

Lake Wyangan,

NSW, Australia
member

Site Admin

Site Admin

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