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One of our travel advisors will reply within 1 working day! If you have an urgent enquiry or question please call us or we would be delighted to call you. Our office hours are 8:00am to 5:00pm (GMT+8 hours), Monday to Saturday.
Please call us at following numbers:
Office phone: +84 437153627
Mobile: 84 983 145 799 (Mr Quyen)
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There are 11 top reasons why we are of your choice to travel:
1. We are an insured and fully licensed agency with local know-how.
2. Prompt customer service, 24/7.
3. Secure bookings and credit card information.
4. Accurate travel information.
5. Tailor-made holidays.
6. Our experience team.
7. A personal pouch.
8. Value for money.
9. Trips combining Discovery, Experience, and Learning.
10. Save time, money and hassle.
11. Quality and service.
Indochina Pioneer is an insured and fully licensed agency approved by Vietnam Administration of Tourism - The highest state organization who manages Tourism in Vietnam and as members of the Travel Industry Association, we are required to maintain certain industry standards and practices. However, if you want a firsthand account of how we operate, take a look at our customer testimonials!
2. Prompt customer service, 24/7
Indochina Pioneer is a complete online booking service that offers 24 hour, 7 days a week customer service via email and phone. Our customer service guarantees an answer less than 24 hours, with most requests answered within 24 hours. Furthermore, whilst on your journey, you will find that we are never far away. There is always someone on call to handle any unforeseen situations, 24 hours a day, 7 days a week. Some tours are provided with a mobile telephone and our vast network ensures that assistance is always near at hand.
3, Secure bookings and credit card information
Booking on Indochina Pioneer is very safe!
We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. We use one of the leading providers of SSL certificates. We do not save any of your credit card information in our database. They are directly sent to the payment gateway for the transaction.
4. Accurate travel information
We review and check all our service and travel information on a regular basis to ensure its accuracy and aim to present this in an unbiased, factual format. We also operate a restrict complaints review process, to ensure we list only the best hotels in each category.
5. Tailor-made Holidays
Designed with you in mind, our packages can be tweaked, modified, or completely customized to suit your needs. Whether your requests are action and adventure, cultural destinations, classic highlights, off the beaten track or simply R&R on divine beaches, we can meet your needs. The wealth of options featured on our website is just a taster of what we master and can be flexibly customized for your own taste. Why not contact us with your ideas? We can make it happen
6. Our Experienced Team
Each team member has extensive experience in the travel industry. We have worked as tour guides and trip leaders in all parts of our home land. Office staff have extensive management experience so they can easily deal with all aspects of your arrangements. Our professional expertise guarantees you a worry-free vacation.
7. A Personal Touch
Our dedicated team will address your interests directly, building a trip that reflects your unique requirements and wishes. From the very first contact, through the duration of your stay, and until you safely arrive home, we are always there with you. You will know your personal travel consultant both by name and by face, as we make it a practice to greet our clients personally and go through the entire trip.
8. Value for money
Indochina Pioneer chooses the best services available basing their choice on criteria of comfort, convenience, pace, value, variety, and customer interests. We contract directly with providers of ground services, thus ensuring the best value for our clients.
9. Trips combining Discovery, Experience, and Learning
The Vietnamese say “a day of travel, a basket of wisdom gained”. Each trip with us to Vietnam, Cambodia and Laos is always full of opportunities for your discovery, your experience, your learning and surely your love and your joys.
10. Save time, money, and hassle
Designing and organising your holiday can be a stressful experience. Let us do the work for you. By choosing Indochina Pioneer, not only do you decrease the stress, you save both time and money booking directly with a local agency and cutting out the middleman. You can sit back, relax, and leave it up to us!
11. Quality and Service
Last but not least at Indochina Pioneer, quality and service go hand-in-hand. We do our utmost to ensure that these two criteria are met by us and our specially selected partners every step of your journey. To help us provide continued quality and service, we closely monitor client satisfaction and are consistently seeking new ways to exceed our clients’ expectations.