1. Because we, as Indochina Pioneer, are a fully licensed and Insured Tour Operator approved by the Vietnam Administration of Tourism. This is the highest state run organization who oversee Tourism here in Vietnam.
As members of the Travel Industry Association, we are required to maintain certain industry standards and practices. Our customer testimonials will show you that we do this very well!
Our Business Licence number cum Tax number is: 0104313769, issued by the Hanoi Department of Investmant and Planning.
International Tour Operator Licence number is: 01-327/2010/TCDL-LHQT, granted by the Vietnam National Administration of Tourism (Deposit of VND250,000.000).
Because Indochina Pioneer employees live and work here they have first hand knowledge of the places you will visit. Our local knowledge and inside information will give you a unique look at Indochina. Our clients will experience authentic local life during their trip because of our personal connection with local culture, history and people. We will do our very best to ensure your vacation in Vietnam, Cambodia or Laos is one you will never forget!
2. Prompt customer service, 24/7.
Indochina Pioneer is a complete online booking service that offers 24 hour/7 days a week customer service via email and phone. Our customer service guarantees that most requests will be answered within 24 hours. Furthermore, while here you will find that we are never far away. There is always someone on call to handle any unforeseen situations, 24 hours a day, 7 days a week. Some tours are provided with a mobile/cell phone to ensure convenient contact while traveling. These are just some of the benefits of using Indochina Pioneer, a locally owned and operated tour company.
3, Secure bookings and credit card information.
Booking on Indochina Pioneer is completely safe!
We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as password, address and telephone number, and your credit card is available only to you and the credit card companies. We use one of the leading providers of SSL certificates. We do not save any of your credit card information in our database. They are sent directly to the payment gateway for each transaction.
4. Accurate travel information.
We review and check all of our services and travel information on a regular basis to ensure its accuracy, and aim to present this in an unbiased factual format. We also operate a strict Hotel review process, thereby ensuring we offer only the best accomodation in each category.
5. Tailor-made Holidays.
Designed with you in mind, our packages can be tweaked, modified, or completely customized to suit your needs. Whether your requests are action and adventure, cultural destinations, classic highlights, off the beaten track or simply R&R on great beaches, we can meet those needs. The wealth of options featured on our website are just a taste of what we can offer. If you have something different in mind we can always customize a vacation to your specific requests. Please contact us with your ideas, and what you would like included, so we can make it happen!
6. Our Experienced Team
Our University educated team have extensive hands-on experience in the travel industry. We have worked as tour guides and trip leaders for many years, in all parts of our beautful Country. Our office staff have excellent management skills to experty deal with all aspects of your vacation.
Between our professional office staff and expert tour guides we will offer you an awesome worry-free vacation!
7. Value for money.
Indochina Pioneer chooses the best services available, based on comfort, convenience, pace, value, variety, and customer interests. We contract directly with the providers of all ground services, thereby offering the best value for money to our clients.
8. Trips combining Discovery, Experience, and Learning.
The Vietnamese say “a day of travel is a basket full of wisdom gained”. With us, a trip to Vietnam, Cambodia or Laos is full of opportunities for you to discover, experience, and learn......but most of all to ENJOY!
9. Save time, money, and hassle.
Designing and organising your holiday can be a stressful experience, so let us do the work for you. By choosing Indochina Pioneer, a locally owned and operated company, you will not only cut out the middleman thereby saving money, but you will decrease your stress and save valuable time. You can sit back, relax, and leave it all to us!
10. Quality and Service.
Last but not least, at Indochina Pioneer quality and service go hand-in-hand. We do our utmost to ensure that these two criteria are met by us and our specially selected partners on every step of your journey. To help us provide continued quality and service, we closely monitor client satisfaction and are constantly seeking new ways to exceed our clients’ expectations.