build your own trip

STAY CONNECTED WITH US, 24/7

Trip Advisor
Our problem handling procedure



Our online information system collects and stores personal information provided by you in a top security level. It also stores information about how you use our site telling us your travel patterns and preferences when you request a quote or book a tour with us.

We use this information so we can:
> Meet your travel needs. Maintain records and analyze how you use the site, to fit our customers requirements better.

> Send you marketing communications as appropriate. Share it with other companies when needed only in conection with making your trip arrangements.

Our Commitment to you:

> For three years we have been successfully safeguarding our customer information. At any time you can arrange for us to stop sending you marketing communications, and you can also delete or change the information you have given us.

Important Security Information:

> Planning and booking your trip with Indochina Pioneer is quick, convenient and safe. We use every security measure available to ensure customer confidentiality when collecting information and receiving online payments. Securing your credit card information is our top priority. Your personal information is fully encrypted. As with any e-mail, e-mails sent to and from our site will pass through non-encrypted space.

> Go to our 'How to Book' and learn how to request single or multiple online quotes       

> Below feature what and how we do to secure your privacy and personal information http://www.indochinapioneer.com currently is designed to serve travelers from the inbound international travel markets to Vietnam. We take privacy matters seriously and are committed to respecting your privacy expectations and respect your right to receive only communications that you wish to receive.  We have also designed our privacy practices to comply with applicable legal rules and regulations.

> This Internet Privacy Policy applies to www.indochinapioneer.com. For any further information or concerns after viewing this privacy policy, please email us at info@indochinapioneer.com or send a letter to the following address.  We always welcome your recommendations, suggestions and feedback.

Indochina Pioneer Co., Ltd
Suite 1004, H2 Building,  Viet Hung
Giang Bien, Long Bien, Hanoi, Vietnam


Browsing

> Indochina Pioneer website does not collect personally identifiable information about you unless you voluntarily provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse our website unless you have filled in our booking form/ information form for your own purpose of booking a trip online, receiving our newsleter, or/and keeping in touch with us.

Information we collect and how we use it.

> When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need.

Online Traveler Community

> If you would like to participate in our online traveler community and share your comments (referred to on our website as “Testimonials”) and photos regarding your travel experiences in Vietnam, Cambodia and Laos, we will ask you to personally email us.

Emails/Newsletters

> It is our intention to only send you email communications that you want to receive. When you provide us with your email address by your direct email to us or by your filling out the forms on our website, we will first reply to you within 24 working hours referring to your enquiry, and periodically contact you via email to provide further information about travel related news and policies, special offers and promotions that may be of interest to you. These communications may also include the promotions of select, reputable third parties with whom Indochina Pioneer has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may also send you periodic satisfaction or market research surveys. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send related email. Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out by sending a letter to:

Indochina Pioneer Co., Ltd
Suite 1004, H2 Building, Viet Hung
Giang Bien, Long Bien, Hanoi, Vietnam


> Please allow 10 business days for us to process your opt-out request and include your email address if you opt-out using regular postal mail.
> Please note that Indochina Pioneer will only send you an email requesting your credit card number and some little personal information after all arrangements are confirmed for a specific kind of service provided by Indochina Pioneer. If you receive an email that appears to be from indochinapioneer.com asking you for your password, credit card number, social security number of other sensitive personally identifiable information without any previous negotiations or agreement, it is a fraudulent email and you should not reply or provide any such information.

Securing the Storage of Information

> We treat the personally identifiable information you provide to us as confidential information. After personally identifiable information reaches Indochina Pioneer, it is stored on a secure server that resides behind firewalls designed to block unauthorized access. Access is also restricted within Indochina Pioneer.

Travel Planning & Reservation Services

If you choose to book travel, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines, hotels etc.) for processing. We have entered into contracts with our suppliers requiring that they secure your personally identifiable information as well as use it only to execute the transactions you requested. Indochina Pioneer uses secure sockets layer (“SSL”) on pages where you would enter personally identifiable information. SSL ensures that your information is encrypted as it travels over the Internet.

Disclosure of Information to Third Parties

> In addition to the travel-related services, indochinapioneer.com uses the services of third parties, such as interactive marketing agencies, market researchers and email service providers to assist us with marketing and promoting this website. These parties are contractually  prohibited from using personally identifiable information for any purpose other than for the purpose indochinapioneer.com specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of personally identifiable information.

Promotions

> We have strategic marketing relationships with select third party organizations to offer certain travel related products and services at discounted prices.  Some of the offers are auctions and will require you to submit a bid indicating the price you are willing to pay.  Other offers may be fixed price and will not require a bid. As part of the bidding or purchase process you will be required to provide personally identifiable information such as your name, address, email address, telephone number and credit card information. This information will be used by us and will be provided to the associated third party organizations (e.g., hotel, credit card processor) to execute the transaction.  As part of these promotions you will also be given a choice to opt-in into periodic emails from Indochina Pioneer and the organizations we have selected to offer promotions so that we can keep you informed of future offers and promotions that may be of interest.  Please note that there are specific terms and conditions that will be unique to each promotion. An example is the requirement to be a member of the loyalty program for a hotel brand that is included in the promotion.  You should carefully review the terms and conditions associated with each promotion before submitting a bid or making a purchase.

Other Sites

Indochinapioneer.com is only responsible for the privacy policy and content of this website. We are not responsible for the privacy practices or the use of cookies on other Websites that you have accessed from this website.

Legal Issues

> This is a Vietnamese website and is subject to laws of the Socialist Republic of Vietnam and laws governing personally identifiable information vary by country. Indochinapioneer.com will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful or illegal activities to http://www.indochinapioneer.com/ and its associates, or property (including this site), or to others. In the future, we may need to change this privacy policy. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone else. This policy was initially posted on Sep 10, 2010 to describe promotions that we conduct with select third party organizations.