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Trip Advisor
Our problem handling procedure

Once you decide to book a tour or service with Indochina Pioneer, a deposit is required.
For tour booking: A deposit of $100 per person, or 20%, whichever is greater.
If your trip is less than 45 days from time of booking, payment in full is required.
The full or final payment is required 45 days before departure for your Tour to Vietnam, Laos or Cambodia.
You can pay by money transfer or credit card, with bank transfer charges payable by you.
For Hotel booking, Ticketing or Cruise booking: Full payment is requested at the time of confirmation.
All of our package tours operate on a pre-payment basis.

For your security, Indochina Pioneer travel accepts payment methods as below:
I. Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Kindly note that Indochina Pioneer price does not cover any transaction fee applied by your bank.  Sender shall cover all the international bank transmission charges. It may include the correspondent bank's fees as well.    
All Bank Transfers should be made to our ANZ (Australian & New Zealand Bank, Vietnam Branch) bank account,  details as follows:

Bank Account Name: Indochina Pioneer Co., Ltd
Bank Name: ANZ Bank (Vietnam) Limited
The International Banking Account Number (USD): 5853330
The International Banking Account Number (AUD): 5853352
Bank Swift Code: ANZBVNVX
Bank Address: Level 7, Sun City Building, 13 Hai Ba Trung Str., Hanoi, Vietnam

Important Notes for those who make the payment through wire transfer:

  • Please include your booking code on the transfer sheet when you are making wire transfer in the bank.
  • After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your booking code on the copy and fax us the copy of the transaction receipt (Fax no. +84 43715 3626). Once we have received your payment fax, we will start to secure your booking.
  • Please note is may take up to three working days for your payment to reach our account.

II. Visa or Master Card secure online CREDIT CARD payment via OnePay:
OnePay is a leading online payment and financial transaction processing company in Vietnam. Major credit cards such as Visa, MasterCard, American Express, and JCB Card are accepted, and you will be charged a 3% transaction fee on the total amount for this service.

Indochina Pioneer securely connects with OnePay Payment Gateway to accept Online Card Payment
. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions, and click Submit. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Fill in your Card information:
The URL (Uniform Resource Locator) will begin with
To make the payment, you will fill in the following card information:

› Card Number:...................
› Expiration Date:.................
› CSC (Card Security Code – CVV, CVC):...................
› Billing address (Card holder’s address which has been registered with the Issuer Bank)
› Click “PAY”.
› Online payment password (If you have enrolled in 3D- Secure Program for your card with the issuing Bank, named Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

 If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please do not try to make another payment.  Please contact us to get the transaction result or order confirmation in this circumstance.

Please note: When either OnePay or Indochina Pioneer has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.


III. Western Union
(recommended for deposit payment/ urgent payment and payment for booking retail services such as air tickets, train tickets, cruise ticket, hotel reservations).

Western Union ( is the most convenient and fastest way to transfer your payments. It’s great that you can transfer money at both a Western Union agent close to your home or pay by your credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country) . Please be advised that Indochina Pioneer does not  cover any transaction fees required by Western Union, this must be paid by you.
Please send your payment to Indochina Pioneer travel with information as below:

›  First name: Le
›  Last name: Sy Quyen
  Address: Indochina Pioneer Co., Ltd. Suite 1004, H2, Viet Hung, Giang Bien, Long Bien, Hanoi, Vietnam
  ID number: 145463025
  Phone number: +84 983 145 799

After the transaction, please send us the following information:
›  Money Transfer Control Number (MTCN)
›  Secret code (if applicable).
  Name of sender (in case you pay by credit card via Western Union, please give us the name on the paying credit card).

IIII.  Cash payments:
Cash payments can be made for the final payment directly to Indochina Pioneer via our company tour guide or accounts staff. This is the best way to avoid any service fees charged by Western Union or Banks. Please contact us for details on when final payments in CASH are accepted on site.

Travel smart with Indochina Pioneer!