The face of our clientele

The face of our clientele

"  My Vietnam experience far exceeded expectations – and that was largely due to the humanity, flexibility and skill of our trip organizer Lam Duong of Indochina Pioneer. I travelled with a group of eight who’d been involved in a Habitat for Humanity “build” program led by Helen Neale..."

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Indochina Pioneer Private Day Tours



DEPOSIT & PAYMENT
> A deposit equal to 20% of the total cost, or $100 (US Dollar) per person on the trip, is required at the time of booking, whichever amount is the greater.
> The full or final payment is required 45 days before departure. 
> Should the tour be booked within 45 days to departure, full payment is required at the time of booking.
> Except as otherwise agreed by Indochina Pioneer Co., Ltd, Client’s payment shall be made by cash, credit card, or travelers checks. A Bank service charge of 3% will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank's fees as well.   

For your security, Indochina Pioneer travel accepts payment methods as below:
 
I. Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Please note; Indochina Pioneer does not cover any transaction fees applied by your bank.  Sender must cover all International bank transmission charges. It may include the correspondent bank's fees as well.    
                 
All Bank Transfers should be made to our ANZ (Australian & New Zealand Bank, Vietnam Branch) bank account as below:

 

>  Bank Account Name: Indochina Pioneer Co., Ltd
>  Bank Name: ANZ Bank (Vietnam) Limited
>  The International Banking Account Number (USD): 5853330
The International Banking Account Number (AUD): 5853352
>  Bank Swift Code: ANZBVNVX
> 
Bank Address: Level 7, Sun City Building, 13 Hai Ba Trung Str., Hanoi, Vietnam
>  Website: http://www.anz.com/vietnam

Important Notes for those who make the payment through wire transfer:
After transfer please make a copy of the transaction receipt issued by the bank, write your Indochina Pioneer booking number on the copy and FAX it to us at: Fax #  +84 43715 3626. Once we have received your payment, which can take up to 3 business days, we will begin securing your bookings.
 

II. Visa or Master Card secure online CREDIT CARD payment via OnePay:
OnePay is a leading online payment company in Vietnam. Major credit cards such as Visa, MasterCard, American Express, and JCB Card are accepted. You will be charged a 3% transaction fee, on the total amount paid, when using this service.

Indochina Pioneer securely connects with OnePay Payment Gateway to accept Online Card Payments. All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please read the Terms and Conditions and click, I agree with Terms and Conditions, then click Submit. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Fill in your Card information:

The URL (Uniform Resource Locator) will begin with https://onepay.vn
To make the payment fill in the information requested, then click “pay”.

If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please DO NOT try to make another payment. In this circumstance please contact us for the transaction result or order confirmation.

Please note: If either OnePay or Indochina Pioneer has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.

 


III. Western Union
Western Union (http://www.westernunion.com) is the fastest way to transfer your payments. You can transfer money at both a Western Union Agent close to your home or pay by credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country). Please be advised that Indochina Pioneer does NOT  cover any transaction fees required by Western Union, these must be paid by you.
Please send your payment to Indochina Pioneer travel with information as below:

>  First name: Le
>  Last name: Sy Quyen
>  Address: Indochina Pioneer Co., Ltd. Suite 1004, H2, Viet Hung, Giang Bien, Long Bien, Hanoi, Vietnam
>  ID number: 145463025
Phone number: +84 983 145 799

After the transaction, please send us the following information:
>  Money Transfer Control Number (MTCN)
>  Secret code (if applicable).
> Name of sender. If paying with credit card please give name as shown on card.

IIII.  Cash payments:
Cash payments can be made for the final amount directly to Indochina Pioneer via our company Tour Guide or accounts staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.


Travel safe, travel smart, with Indochina Pioneer!