The face of our clientele

The face of our clientele

"  My Vietnam experience far exceeded expectations – and that was largely due to the humanity, flexibility and skill of our trip organizer Lam Duong of Indochina Pioneer. I travelled with a group of eight who’d been involved in a Habitat for Humanity “build” program led by Helen Neale..."

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build your own trip
Indochina Pioneer Private Day Tours



Please find below some basic guidelines for booking your dream holidays to Vietnam, Cambodia and Laos with Indochina Pioneer travel.  

STEP 1: REVIEW our website.
We suggest you thoroughly review our website to discover what we, at Indochina Pioneer, can offer you. Included are the length of our tours, hotels, resort information and boat cruises, together with additional services and regional destinations, giving you lots of ideas with which  to plan your desired holiday.  Make notes for yourself, include the things that you really want to see and do, and things you do not. Based on your specific choices we can then design a Tour in Vietnam, Cambodia and Laos for your consideration, based on your desires and your estimated budget.
      
STEP 2:  COMPLETE OUR INQUIRY FORM obligation free!
After considering all of your options for Vietnam, Cambodia and Laos, please continue to the inquiry form:
If you are interested in a particular service/ tour we offer on this Indochina Pioneer website, please click on the “Book” button to complete the inquiry form. Besides the basic information required to build a trip, there is also a room for your personal requests. The more detailed your inquiry the better we can serve you.
 
Alternatively, if you would like to plan a tour based on your available days of travel, personal  interests, budget, activities etc., please Click Here for our “Build Your Own Trip" form. This customized tour form features the most important categories, including hotels, types of tours, destinations, activities and budgets, together with space for you to let us know of any other interests or requirements you may have.

Again, the more details you give us, the better Indochina Pioneer can craft a perfect trip for you.
 
Otherwise, you can simply click on Contact Us at the top of our website for a brief inquiry.  Indochina Pioneer will then contact you, discuss in detail your requirements and offer our insightful travel advice to you to build your dream holiday.
For your convenience, you can also drop us a line with your requirements directly to our email: sales@indochinapioneer.com.


After we get your email you will receive a prompt reply with our recommendations or requesting further information from you. Please include your phone number in the email together with any alternative contact details you may have, this will enable us to communicate more efficiently with you.
 
IN A HURRY?
Then pick up the phone and call us at:
Sales Office: +84437153627 from 9.00 am until 6.00 pm Hanoi time.  
Hotline: +84983145799 (mobile phone: Steven)
 
IN PERSON?
If you would like to book your Tour at our central Hanoi office, we recommend you make an appointment with one of our representatives.
Business hours are:  
Mon to Fri: 9.00 am to 6.00 pm.
Sat:  09.30 am to 1.00 pm.
 
STEP 3: REVIEWING, CUSTOMIZING & CONFIRMING THE BOOKING.
For any inquiry we will contact you within 24 working hours (normally less) with an initial quote. Please review our quote and work with us to make any changes to finalize or  customize your Holiday. This process may take a few exchanges of emails or phone calls between us, until you are completely satisfied with the proposed itinerary .  We truly understand that everyone has different tastes and interests, and because of this we work very closely with our clients on every detail no matter how large or small. Be it itinerary, accommodations, sights to visits, activities to be done or your budget, nothing is too much trouble for us to ensure we plan the perfect vacation for you!  We will then ask your permission for Indochina Pioneer to  reserve all the ground services for your trip. At this stage, we send you an initial confirmation of service, and a request that you pay Indochina Pioneer the deposit for the tour.  
 
STEP 4: DEPOSIT & PAYMENT.
DEPOSIT & PAYMENT
> A deposit equal to 20% of the total cost, or $100 (US Dollar) per person on the trip, is required at the time of booking, whichever amount is the greater.
> The full or final payment is required 45 days before departure. 
> Should the tour be booked within 45 days to departure, full payment is required at the time of booking.
> Except as otherwise agreed by Indochina Pioneer Co., Ltd, Client’s payment shall be made by cash, credit card, or travelers checks. A Bank service charge of 3% will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank's fees as well.   

For your security, Indochina Pioneer travel accepts payment methods as below:
 
I. Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.
Please note; Indochina Pioneer does not cover any transaction fees applied by your bank.  Sender must cover all International bank transmission charges. It may include the correspondent bank's fees as well.    
                 
All Bank Transfers should be made to our ANZ (Australian & New Zealand Bank, Vietnam Branch) bank account as below:

>  Bank Account Name: Indochina Pioneer Co., Ltd
>  Bank Name: ANZ Bank (Vietnam) Limited
>  The International Banking Account Number (USD): 5853330
The International Banking Account Number (AUD): 5853352
>  Bank Swift Code: ANZBVNVX
> 
Bank Address: Level 7, Sun City Building, 13 Hai Ba Trung Str., Hanoi, Vietnam
>  Website: http://www.anz.com/vietnam

Important Notes for those who make the payment through wire transfer:
After transfer please make a copy of the transaction receipt issued by the bank, write your Indochina Pioneer booking number on the copy and FAX it to us at: Fax #  +84 43715 3626. Once we have received your payment, which can take up to 3 business days, we will begin securing your bookings.
 

II. Visa or Master Card secure online CREDIT CARD payment via OnePay:
OnePay is a leading online payment company in Vietnam. Major credit cards such as Visa, MasterCard, American Express, and JCB Card are accepted. You will be charged a 3% transaction fee, on the total amount paid, when using this service.

Indochina Pioneer securely connects with OnePay Payment Gateway to accept Online Card Payments. All of your card information is processed through SSL protocol with international card security standards. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please read the Terms and Conditions and click, I agree with Terms and Conditions, then click Submit. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Fill in your Card information:

The URL (Uniform Resource Locator) will begin with https://onepay.vn
To make the payment fill in the information requested, then click “pay”.

If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please DO NOT try to make another payment. In this circumstance please contact us for the transaction result or order confirmation.

Please note: If either OnePay or Indochina Pioneer has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.


III. Western Union
Western Union (http://www.westernunion.com) is the fastest way to transfer your payments. You can transfer money at both a Western Union Agent close to your home or pay by credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country). Please be advised that Indochina Pioneer does NOT  cover any transaction fees required by Western Union, these must be paid by you.
Please send your payment to Indochina Pioneer travel with information as below:

>  First name: Le
>  Last name: Sy Quyen
>  Address: Indochina Pioneer Co., Ltd. Suite 1004, H2, Viet Hung, Giang Bien, Long Bien, Hanoi, Vietnam
>  ID number: 145463025
Phone number: +84 983 145 799

After the transaction, please send us the following information:
>  Money Transfer Control Number (MTCN)
>  Secret code (if applicable).
> Name of sender. If paying with credit card please give name as shown on card.

IIII.  Cash payments:
Cash payments can be made for the final amount directly to Indochina Pioneer via our company Tour Guide or accounts staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.


STEP 5: RECEIVING YOUR FINAL CONFIRMATION:
After we receive your agreement on the final itinerary and price quoted, Indochina Pioneer will then reserve your ground services  and send you a final confirmation for your trip.

Booking Amendment
Flexibility is our strongest point. You can amend your booking even after it is confirmed. Just contact your sales person or contact us at sales@indochinapioneer.com with your booking number. Our reservations team will be happy  to change your booking wherever possible. Please note you will be responsible for any additional payments, should there be a price increase caused by your request to change your booking.

Cancellations
Cancellations will be charged as follows:
> More than 60 days before arrival: No cancellation charge.
> 14-60 days before arrival: 10% of the total price.
> 5-13 days before arrival: 50% of the total price.
> Less than 5 days before arrival: 100 % of the total price


Please note that some suppliers (airlines, hotels, cruise companies) have cancellation policies that are different from Indochina Pioneers which we may have to enforce depending on the individual suppliers contract.

Claims and Refunds for Unused Services
> No refunds will be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.
> For exceptional claims to be considered, they must be received in writing by Indochina Pioneer within 30 days of the termination of the program, and be accompanied by supporting documentation.


Travel safe, travel smart, with Indochina Pioneer!