build your own trip


Trip Advisor
Our problem handling procedure

Please find below some basic guidelines for booking your dream holidays to Vietnam, Cambodia and Laos with Indochina Pioneer travel.  

STEP 1: REVIEW our website.
We suggest you thoroughly review our website to discover what we, at Indochina Pioneer, can offer you. Included are the length of our tours, hotels, resort information and boat cruises, together with additional services and regional destinations, giving you lots of ideas with which  to plan your desired holiday.  Make notes for yourself, include the things that you really want to see and do, and things you do not. Based on your specific choices we can then design a Tour in Vietnam, Cambodia and Laos for your consideration, based on your desires and your estimated budget.
After considering all of your options for Vietnam, Cambodia and Laos, please continue to the inquiry form:
If you are interested in a particular service/ tour we offer on this Indochina Pioneer website, please click on the “Book” button to complete the inquiry form. Besides the basic information required to build a trip, there is also a room for your personal requests. The more detailed your inquiry the better we can serve you.
Alternatively, if you would like to plan a tour based on your available days of travel, personal  interests, budget, activities etc., please Click Here for our “Build Your Own Trip" form. This customized tour form features the most important categories, including hotels, types of tours, destinations, activities and budgets, together with space for you to let us know of any other interests or requirements you may have.

Again, the more details you give us, the better Indochina Pioneer can craft a perfect trip for you.
Otherwise, you can simply click on Contact Us at the top of our website for a brief inquiry.  Indochina Pioneer will then contact you, discuss in detail your requirements and offer our insightful travel advice to you to build your dream holiday.
For your convenience, you can also drop us a line with your requirements directly to our email:
After we get your email you will receive a prompt reply with our recommendations or requesting further information from you. Please include your phone number in the email together with any alternative contact details you may have, this will enable us to communicate more efficiently with you.
Then pick up the phone and call us at:
Sales Office: +84437153627 from 9.00 am until 6.00 pm Hanoi time.  
Hotline: +84983145799 (mobile phone: Steven)
If you would like to book your Tour at our central Hanoi office, we recommend you make an appointment with one of our representatives.
Business hours are:  
Mon to Fri: 9.00 am to 6.00 pm.
Sat:  09.30 am to 1.00 pm.
For any inquiry we will contact you within 24 working hours (normally less) with an initial quote. Please review our quote and work with us to make any changes to finalize or  customize your Holiday. This process may take a few exchanges of emails or phone calls between us, until you are completely satisfied with the proposed itinerary .  We truly understand that everyone has different tastes and interests, and because of this we work very closely with our clients on every detail no matter how large or small. Be it itinerary, accommodations, sights to visits, activities to be done or your budget, nothing is too much trouble for us to ensure we plan the perfect vacation for you!  We will then ask your permission for Indochina Pioneer to  reserve all the ground services for your trip. At this stage, we send you an initial confirmation of service, and a request that you pay Indochina Pioneer the deposit for the tour.  

Once you decide to book a tour or service with Indochina Pioneer, a deposit is required.
For tour booking: A deposit of $100 per person, or 20%, whichever is greater.
If your trip is less than 45 days from time of booking, payment in full is required.
The full or final payment is required 45 days before departure for your Tour to Vietnam, Laos or Cambodia.
You can pay by money transfer or credit card, with bank transfer charges payable by you.
For Hotel booking, Ticketing or Cruise booking: Full payment is requested at the time of confirmation.
All of our package tours operate on a pre-payment basis. For your security, Indochina Pioneer travel accepts payment methods as below:
I. Wire Transfer:
For large payments we recommend Bank Transfers as the most secure transactions with the lowest fees.

Kindly note that Indochina Pioneer price does not cover any transaction fee applied by your bank.  Sender shall cover all the international bank transmission charges. It may include the correspondent bank's fees as well.    
All Bank Transfers should be made to our ANZ (Australian & New Zealand Bank, Vietnam Branch) bank account,  details as follows:

Beneficiary Name:: Indochina Pioneer Co., Ltd
Beneficiary Address: Suite 1004, H2 Building, Viet Hung, Long Bien, Hanoi, Vietnam
Beneficiary's Bank Name: ANZ Bank (Vietnam) Limited
Beneficiary's Bank Account Number (USD): 5853330
Beneficiary's Bank Account Number (AUD): 5853352
Bank Swift Code: ANZBVNVX
Bank Address: Level 7, Sun City Building, 13 Hai Ba Trung Str., Hanoi, Vietnam

Important Notes for those who make the payment through wire transfer:

  • Please include your booking code on the transfer sheet when you are making wire transfer in the bank.
  • After you have made the wire transfer in your bank, please make a copy of the transaction receipt or stub issued by the bank, write down your booking code on the copy and fax us the copy of the transaction receipt (Fax no. +84 43715 3626). Once we have received your payment fax, we will start to secure your booking.
  • Please note is may take up to three working days for your payment to reach our account.

II. Visa or Master Card secure online CREDIT CARD payment via OnePay:
OnePay is a leading online payment and financial transaction processing company in Vietnam. Major credit cards such as Visa, MasterCard, American Express, and JCB Card are accepted, and you will be charged a 3% transaction fee on the total amount for this service.

Indochina Pioneer securely connects with OnePay Payment Gateway to accept Online Card Payment ( All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).

After you have received our Invoice Payment link, please check all information therein. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions, and click Submit. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Fill in your Card information:
The URL (Uniform Resource Locator) will begin with
To make the payment, you will fill in the following card information:

› Card Number:...................
› Expiration Date:.................
› CSC (Card Security Code – CVV, CVC):...................
› Billing address (Card holder’s address which has been registered with the Issuer Bank)
› Click “PAY”.
› Online payment password (If you have enrolled in 3D- Secure Program for your card with the issuing Bank, named Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).

 If you have input the correct card information but do not receive a transaction result from the payment gateway, or from us, please do not try to make another payment.  Please contact us to get the transaction result or order confirmation in this circumstance.

Please note: When either OnePay or Indochina Pioneer has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.


III. Western Union
(recommended for deposit payment/ urgent payment and payment for booking retail services such as air tickets, train tickets, cruise ticket, hotel reservations).

Western Union ( is the most convenient and fastest way to transfer your payments. It’s great that you can transfer money at both a Western Union agent close to your home or pay by your credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country) . Please be advised that Indochina Pioneer does not  cover any transaction fees required by Western Union, this must be paid by you.
Please send your payment to Indochina Pioneer travel with information as below:

›  First name: Le
›  Last name: Sy Quyen
  Address: Indochina Pioneer Co., Ltd. Suite 1004, H2, Viet Hung, Giang Bien, Long Bien, Hanoi, Vietnam
  ID number: 145463025
  Phone number: +84 983 145 799

After the transaction, please send us the following information:
›  Money Transfer Control Number (MTCN)
›  Secret code (if applicable).
  Name of sender (in case you pay by credit card via Western Union, please give us the name on the paying credit card).

IIII.  Cash payments:
Cash payments can be made for the final payment directly to Indochina Pioneer via our company tour guide or accounts staff. This is the best way to avoid any service fees charged by Western Union or Banks. Please contact us for details on when final payments in CASH are accepted on site.  
After we receive your agreement on the final itinerary and price quoted, Indochina Pioneer will then reserve your ground services  and send you a final confirmation for your trip.

Booking Amendment
Flexibility is our strongest point. You can amend your booking even after it is confirmed. Just contact your sales person or contact us at with your booking number. Our reservations team will be happy  to change your booking wherever possible.  Please note you will be responsible for any additional payments, should there be a price increase caused by your request to change your booking.

Cancellation: Cancellations will be charged as follows:
More than 60 days before arrival: No cancellation charge
14-60 days before arrival: 10% of the total price
5-13 days before arrival: 50% of the total price
Less than 5 days before arrival: 100 % of the price
No Show: 100% of the price

Travel smart with Indochina Pioneer!